A Berke Dental Center

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Address: 2460 Fairmount Blvd #218, Cleveland, OH 44106, USA

Phone: (216) 791-5191

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State: Ohio

Zip Code: 44106

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Reviews

In a word, awful. I was looking for a new dentist in the area and found this group (now Cleveland Heights Dental) that sounded decent online. I called and scheduled an 8:30 AM appointment and was told to arrive 15 minutes early to fill out new patient paperwork. I arrived at 8:15 AM but no one was at the front desk until 8:30. Knowing that paperwork would take time, I completed and returned in ASAP so that I could still be seen promptly. I then waited. And waited. And waited. 5+  other patients were seen even though I was the second person to arrive that morning. I asked when I'd be seen and they said they had 'just finished' processing my insurance. I then waited while more patients were seen. By 9:30 AM, they still had no update on when I would be seen so I finally left without being seen. During the 1+ hour I waited, I received no updates and was only told anything when I went up and asked. And all I was told was that they'd tell me when they'd be ready, which never happened. Other NEW patients were seen before me as well. Utterly unacceptable service, I would not recommend them to anyone.

 8 years ago (06-07-2017)

Waited 48+ minutes and never got called back so I left.  No one cared that I had never been called back or that I was leaving. As a first time patient this obviously ensured they were not going to be my new provider.  Top it off with they charged my insurance for an x-ray I don't have and don't know if it is even good enough.  Billing person I spoke to was rude and kept telling me that they had every right to bill for something I never got. This place is a mess and is obviously not interested in catering to patients who don't have hours to watch the Today Show while waiting for a cleaning. STAY AWAY!!!!!!!!!

 8 years ago (24-04-2017)

A waste of time! I first call. Ask do they take my insurance, early in the morning once they opened. They say yes. Say i can come on cause no one is there. I come up there asap. Fill out form. They take my insurance. I wait over an hr. Ask whats going on? No one says anything. Walkin ins that came after me are seeing a dentist. Are you serious?! After sitting waiting patiently for over an hour. I leave. Never again.

 8 years ago (06-07-2017)

I was traumatized by a dentist when I was younger and I was scared to death of dentists until Dr. Shapiro treated me. He pulled 2 teeth and a broken root!! It Didn't Even Hurt!!!!!! I was so happy I had to hug Dr.Shapiro and the wonderful assistant (forgot her name sorry) who held my hand through the whole thing!!!!
Going back to get the rest of my teeth fixed.

 8 years ago (07-03-2017)

I would highly recommend this office! They take walk ins on the weekday, have weekend hours. Take all types of insurance!!!! The receptionists are really great! Everyone there was just very nice, despite other reviews. Recommend this place over any other dentist office around.

 9 years ago (13-08-2016)

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