AAA Fox Valley Car Care Plus

Reviews, get directions and contact details for AAA Fox Valley Car Care Plus

Address: 35 S, Route 59, Aurora, IL 60504, USA

Phone: (331) 321-2200

Website

State: Illinois

Zip Code: 60504

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

I wasn't going to write anything however this error could of cost us the use a reliable car.. When I brought my 1999 Honda Accord in for a oil change (back in October), Jim your manager (I think) walked me back to the car and showed me where the he stated the car had a crack in the engine block (he told me that this was very dangerous and that it was unable to be driven essentially the car was done). He kept it there for another day and on Monday tried a Weld solution to see if this would temp help. On Monday he called back to say that this didn't work and that the car was unsafe to drive. I asked him if I could leave it there until I could figure something out because he stated that is NOT safe to drive, he said yes but wanted to know when we were going to have to moved off of their parking lot (he then made a snarky comment when I asked him if I could leave it there. I can't remember exactly what he said but after receiving this news that my car was no longer safe to drive and his comment wasn't very kind). I called my mechanic on Monday and asked him if he could take a look at it, (because he said he has never heard of a engine block having a crack in it). He stated that it didn't have a crack in it, it was a seal in the engine.  Jim made a diagnosis that was  not correct at all. We will never come back to get our oil changed.

 7 years ago (12-01-2018)

Went to this place to replace battery for my car. Compared to other places, this turned out to be the cheapest option for good quality battery due to AAA membership. Service was prompt and good. Mechanics were knowledgeable about battery they are replacing with. My overall experience was nice and I would definitely recommend this place for anyone who want to replace their car battery :) I do not know about other services like Oil change, wheel alignment and cannot comment on same.

 7 years ago (07-01-2018)

Good place to go for information on your benefits from being a AAA member. Knowledgeable staff for the insurance and travel sides. The service center here is ok. They get the job done but took longer than it should have. It was about an hour and 15 minutes to have my oil changed, get my tires rotated and get my engine air filter replaced. It would have been faster to do it at home.

 7 years ago (18-01-2018)

I went here for an oil change because they could get me in almost immediately, and I had a AAA coupon for a $23.95 oil change.  They took me right in, as scheduled, and I waited comfortably in their waiting room, and had some of their coffee, until they were done.  And, they alerted me that my front struts (8 1/2 years, 73,000 miles) were showing some leakage.  Glad for that "heads up".  Just a couple of issues:

(1) I asked only for an oil change, as per the coupon.  They, also, rotated my tires, which were not due for another 2,300 miles.  I get them rotated for free at Discount Tires.  So, I really would have preferred that they not be rotated at this time.  They could have, at least, asked before rotating them.  NOTE:  They did not charge me for the rotation.  Unbeknownst to me, they had a special going:  oil change and tire rotation for $22.  They thought they were doing me a favor.  

(2) They said that I had seepage around my oil pan, and should probably have the gasket replaced.  This is really two issues.  (a) it would be better to change the gasket BEFORE changing the oil; and (b) because of the location of the oil filter, it is entirely possible that the "seepage" was nothing more than oil had dripped onto the rim of the pan, from prior changes, and had migrated part way around the rim.  Since it was not dripping oil, and because their estimated cost to replace the gasket was $419, a better solution might have been to clean the rim, after the oil was changed, and let me know that it should be checked at the next oil change to see if more oil had appeared.  If so, that's the time for a gasket. Otherwise, it's probably nothing.

 7 years ago (12-12-2017)

Received an oil change for my car and the AAA mechanic recklessly overfilled the oil in my engine. After waiting 20 minutes on a level surface with the engine turned off, the oil level was ONE INCH OVER the "Full" mark on the dipstick. Overfilling can lead to serious damage to an engine which can result in potentially spending thousands of dollars to fix. I am extremely dissatisfied with the service received at AAA Fox Valley Car Care Plus. I will not trust the staff at this location again.

 7 years ago (13-12-2017)

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AAA Fox Valley Car Care Plus

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