AAA Oakland Rockridge

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As the third-largest regional Member club of the national AAA organization, we serve more than 4 million Members in Northern California, Nevada & Utah. AAA Membership provides members with our legendary roadside assistance & towing along with so many Member Benefits including exclusive savings on AAA insurance and car repair; the convenience of select DMV services, passport photos, child car seat installation, maps and TourBooks in many of our branch locations; and member-only discounts on travel, notary services, and attraction, movie, & Disneyland tickets.

Address: 1982 Pleasant Valley Ave a, Oakland, CA 94611, USA

Phone: (510) 350-2042

Website

State: California

Zip Code: 94611

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

Reviews

I was greeted right away at the front door. The counter staff are patient and helpful. Allow 5-10 minutes of wait time. This is a popular office and their great service means everyone likes to come here.

 8 years ago (22-11-2017)

Years ago this may have been a good company, however, today they are not good.  I backed into a pole with my vehicle.  I have been on the phone with AAA for two weeks trying to facilitate repairs.  They are completely lost, the adjuster did not phone me back.  I was shuffled from one person to the other and in the end the car is still not approved for repair.  They just do not seem to have a clue.  I don't know what has happened to them.  Poor customer service, I had to keep phoning them multiple times.

 8 years ago (13-10-2017)

HORRIBLE! The perfect time to have amazing customer service is when a customer actually was not at fault for car accident so the other insurance company has to pay for everything. I do not hardly ever give reviews but this was just that bad! My insurance company AAA dropped the ball on my claim. When called to complain their "Escalations specialist" admitted multiple times in our call that AAA dropped the ball on my claim. When asked for compensation (anything) they politely denied saying AAA can't afford to compensate. HAHAHA THIS MADE ME LAUGH! Following day same escalations person calls me back to try and smooth things over I guess by denying she ever admitted AAA dropped the ball. When I asked for them to pull the recording... conveniently that call was not recorded. I asked to speak to her manager "Brian" he was not available so gave me his number. I called and left voicemails for him only to never get a call back. Meanwhile Progressive who was the other drivers insurance (and the one that has to pay for everything) has been over and beyond amazing to me. When this is all said and done I am pretty sure Progressive will be the one earning my business for insurance. Unless by some MIRACLE Triple A steps it up and actually does something about their neglect!!!

 8 years ago (12-11-2017)

Best insurance company in bay area. Also you can get dmv services here such as registering, tag, buy and sell your cars

 8 years ago (03-12-2017)

A very convenient AAA  OFFICE for those who live or visit the Rockridge area.

 8 years ago (12-12-2017)

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