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AAA Pioneer Valley - Hadley

  1. Massachusetts
  2. Amherst Center Travel Agency

Reviews, get directions and contact details for AAA Pioneer Valley - Hadley

AAA Pioneer Valley - Hadley
Address: 458 Russell St, Hadley, MA 01035, USA
Phone: (413) 785-1381
State: Massachusetts
City: Hadley
Zip Code: 01035


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

related searches: AAA Hadley, AAA West Springfield, AAA Hadley, MA phone number, AAA Hadley hours, Mass RMV, AAA Greenfield, MA, AAA transactions, AAA Marlborough
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Reviews
My wife and I are not AAA members. We were considering joining AAA. However, as a result of a recent experience with the AAA Pioneer Valley Office I will NEVER join AAA. I called the AAA Pioneer Valley Office to inquire about buying foreign currency for an upcoming trip. I had heard non-members could purchase foreign currencies at AAA offices for a fee. The representative to whom I spoke confirmed that I could, as a non-member, purchase foreign currency for a $10.00 fee. I asked SPECIFICALLY about buying the currency of the country to which I was planning a visit. The representative assured me that the currency of the country to which I planned a visit was available. A few days later I drove to the AAA Pioneer Valley office in Hadley. When I went to the desk to purchase the currency, the representative at the desk said that AAA does not exchange the particular currency and he showed me that the currency was not even listed in AAA's currency exchange software! I wasted a trip to Hadley to try to purchase the currency. I have had to alter my travel plans as I would have needed to have a certain amount of the currency in order to get a visa upon landing at the airport in the country. I am very disappointed! Clearly the representative to whom I spoke on the telephone did not check the currency exchange software before she gave me incorrect information! How difficult might it have been for the representative to "do her homework" and check the software before answering my question? My story is an example of how AAA has lost business because of poor customer service! If you want my business, hire people who care enough to actually give out accurate information! I would give this a rating of zero stars but the system will not allow me to post this review if I do not give at least one star. That is the only reason I have given even one star!
7 years ago (01-05-2018)
Went to purchase theme park tickets. Two of the staff didn't know the login information to purchase tickets on their system. I waited 30 minutes to be assisted by a travel agent and no one came to assist me so I had to leave even though no one else was in the office. People were nice but this was just poor customer service and a waste of my time.
7 years ago (25-01-2018)
The agent gave us a quote and told us to call her if we decided to rent a car with them.The phone numbers listed online for this office are all wrong. This office has no phone! The agent's personal phone did not work. We could not contact her. We made arrangements on our own. Wasted a lot of time...... The people behind the desk were very pleasant. That's not a good enough reason to use this office.
8 years ago (25-09-2017)
Very helpful, patient and attentive staff! Was in numerous times for maps, currency exchange, luggage etc. All three staff people I dealt with were great!
8 years ago (25-07-2017)
Took me THREE in-person visits to this branch over a week to finally be able to change foreign currency into US dollars--there was always some innovative reason why it couldn't actually be done that day. What an expensive and hassle-worthy way to try and save $25 through using the modestly less usurious currency rates at AAA. At the end, they suddenly say "plus a $10 service fee" which had NEVER been mentioned before during my multiple advance phone calls and visits--which meant I was NOT comparing actual rates vs my bank despite all my efforts to find out the charges involved! Totally annoying bait and switch level foolishness. Poor and listless service, uninterested staff and generally a total turn off. Save your time and money, try to avoid walking in the door here! #timetocancelmyAAA
8 years ago (31-12-2016)
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