AAA Tennessee

Although I love AAA generally, this branch’s hours of operation make it very difficult to use. Most annoyingly, they are closed on Saturdays. None of the three other home-town branches we’ve been acquainted with have been closed on Saturdays. What kind of travel agency closes on Saturdays? It doesn’t help that they don’t stay open late on weekdays either. Needless to say, since my wife and I both have full-time jobs, we never have opportunity to use this physical branch. These days we do all of our travel planning with outside or online agencies. I don't even use their "free passport picture" service anymore. It's just not worth the hassle.
1 7 years ago (17-01-2018)

I switched to AAA because State Farm continually raises their rates. I am very happy with my new bill (over $100 cheaper than State Farm), and when I signed up the man who helped me was very friendly and made the process so easy. I'm also glad to have AAA roadside assistance as well the ability to get discounts at various serives because I'm a AAA member.
5 7 years ago (22-01-2018)

I went in to the Johnson City office today on my lunch break to get information/rates for a Disney vacation for my family. Was treated as an intrusion and watched as agents left the area without making eye contact. Stood in the lobby for 15 minutes with minimal notice. Another couple came in after I waited for 10 minutes, they were greeted and taken back within 5 minutes. The difference? They had a gold membership and I have a lowly "white card" standard membership. I finally left, without a "sorry for the delay" or a "goodbye" from the front desk. I can book my own vacation I suppose.
1 7 years ago (27-11-2017)

AAA in general has turned out to be a complete scam . they leave you sitting on the side of the road . they have nobody to come pick you up. their so-called AAA rated mechanic shop that they advised me to go to was charging over $500 an hour to work on my car. the only thing certified about a certified AAA repair shop is that the repair shop certify they pay AAA a percentage of what you pay them, so therefore they scam you knowing that you're in trouble and AAA sent you. Stay away from AAA at all cost. They will leave you in very dangerous situations promising to help and help will never come
1 7 years ago (29-12-2017)

Very good service worth being a member
5 7 years ago (10-02-2018)