Ace Hardware

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Address: 1215 W St Mary’s Rd, Tucson, AZ 85745, USA

Phone: (520) 792-4338

Website

State: Arizona

Zip Code: 85745

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I went in to get a key made and was helped quickly. I got home to try the newly made key and it didn't work. I went back to the store and they remade the key. The second key didn't work either. I returned the newly made keys and the employee helping me said that they are getting the machine fixed soon. I went back to Ace a couple months later thinking the issue was fixed so I had another key made. It was a mistake and a waste of time, the new key didn't work.  I recommend never going here if you want a key made.

 7 years ago (03-11-2017)

Not a big Ace, but they are fairly well stocked.  I've gone there probably at least once a month for years, and by far most of the time the staff are quite helpful and I find what I need.  A few of the employees aren't as knowledgeable as I'd like, but, usually, at least they try.  Overall, a 4-star experience.

 7 years ago (14-10-2017)

Terrible customer service. I recently went here for a simple roof patch. One of the employees directed me to the roof materials section and proceeded to stand idly by while I tried to figure out what each material was used for. Since I don't know anything about roofing, I thought he might at least offer some suggestions. Instead he just grunted ya when I tried to explain what I needed and how I would accomplish it. He then walked away in the middle of me getting my materials.

I usually go to ace hardware for the custom service. This location isn't just the worst Ace I've been to, it's worse than a big box store for customer service. I was so frustrated I was tempted to return all my items and buy them from the Ace a mile away, which has much better service.

 8 years ago (25-10-2016)

Helpful as always

 7 years ago (21-01-2018)

Poor selection and unknowledgeable staff

 8 years ago (06-06-2017)

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Reviews, get directions and contact details for Ace Hardware

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