Allen's Automotive

Reviews, get directions and contact details for Allen's Automotive

Address: 3120 NJ-27, Kendall Park, NJ 08824, USA

Phone: (732) 297-3673

Website

State: New Jersey

Zip Code: 08824

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Short version:

* Got a tire rotation at Allen's. They only rotated 2 tires and tried to get away with it. I noticed.
* Allen's quoted me at $60 to replace 2 cross threaded lug studs, which was preventing the mechanic from rotating all my tires.
* Mavis (another shop) fixed the issue for $16, and they only found 1 cross threaded lug stud.

Longer vision:

I'll only state the facts.

I go in for a tire rotation, and I get my car back. I'm about to leave with my car but I notice that one of my tires is still in the same spot. I can tell because that's the only wheel that's scuffed up.

I confront the mechanic, and he tells me that the front left wheel has 2 cross-threaded lug studs, so they couldn't remove the wheel. They quote me at $60 for the work to fix the studs.

I leave having paid for the full tire rotation. They did not offer a discount for a half-done job, or for being dishonest.

I decide to go to my usual shop for the fix (Mavis in Green Brook), instead of Allen's. They say that only 1 of the studs is cross threaded. They fix it for $16 and rotate the left side tires for free.

My car has 35,500 miles on it, and it has only been serviced by Mavis with no issues.

I take it to Allen's once, and all that b.s. happened.

Interpret this however you like, but I won't be going to Allen's ever again.

On a positive note, the girl behind the counter at Allen's is very nice.

Note: I hardly ever review on Google because it puts my name out there. I noticed that Google is where most of their reviews are. I felt the need to contribute here because it seems like more people will see it.

 8 years ago (25-10-2017)

Trustworthy, dependable and courteous -- what else could you ask for?  I won't take my cars anywhere else.

 8 years ago (26-11-2017)

Great job on GTO exhaust guys.Looks great, quality materials and sounds bad ass! You get what you pay for. Not a cheap place, but good places are not cheap and cheap places are not good.

 8 years ago (27-08-2017)

I truly do think the staff is knowledgeable and experienced but dishonest with certain encountered issues. One to two main issues with your car can turn into over a dozen after their "expert" diagnosis. Be very wary about what is needed to be taken care of and what is not. Also be cautious about what you are being told in regards to your repair job by certain staff.

 8 years ago (26-05-2017)

It's 2nd time I went there.1st time was last year it was for a part stolen from my car and this time to replace tires...The owner Jimmy is a very honest person , doing good job  and I trust him.

 8 years ago (03-11-2017)

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