Allstate Insurance: Brittany Cook

Reviews, get directions and contact details for Allstate Insurance: Brittany Cook

Address: 17203 Ventura Blvd ste 5, Encino, CA 91316, USA

Phone: (818) 905-3131

Website

State: California

City: Los Angeles

Zip Code: 91316

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

WARNING !!  These people are CROOKS !!  THERESA  VALDEZ went into my personal checking acct. , against my will and took over $ 800.00
On top of that, she is a LIAR !  You are CERTAINLY NOT in good hands with these people !!!!!   I decided to  CANCEL all of my policies  including HOMEOWNERS one by one over the last 2 yrs.  WHY  ???  Cause they kept raising my premiums ....  And  NO  CLAIMS  !!!   My auto was the last to be
Cancelled.  I emailed them 3 weeks
BEFORE my auto policy was to expire.
With  an email stating  I WOULD NOT
RENEW  !!!!    VALDEZ  got technical with me and made it DIFFICULT for me to cancel  !!  That I had to follow certain procedures for my policy to terminate  effectively  ...  And all , cause they didn't want to loose my business.  I made it  CLEAR  I wanted
to cancel !  What does she do ?
((  they already had my checking acct. info. On file from the previous agent
Gary Bressick ))   She went in and TOOK THE FULL PREMIUM AMOUNT 
ANYWAYS !  )   My history payment  information will show that I NEVER
paid any premium in full !  Always
Increments  of  $ 200.00 
I reported her IMMEDIATELY to Allstate
Headquarters.  After an investigation they suggested they would discipline 
That office  ... ?   After  2 weeks and ALOT  of trouble ,  I was  REFUNDED  my money
That THERESA VALDEZ  and her office
EXTORTED  from my personal acct.
I plan on filing a complaint with 
THE BETTER BUSINESS BUREAU.
Till this day  09/07/15  I have not received an apology from this office
For what they did to me. This happened around  07/01/15
These people are so ARROGANT.

      
      
      
 10 years ago (07-09-2015)

This company used to be owned by Gary Bressick. We were long time clients of Gary. Unfortunately the new owner (Lucy Viado) has had a lot of turn over wherein many of her new employees do not know the business and several including Ms. Viado are just plain unhelpful and rude. We switched to AAA where we are now receiving the service we're used to.

 11 years ago (08-06-2014)

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Allstate Insurance: Brittany Cook

Reviews, get directions and contact details for Allstate Insurance: Brittany Cook

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