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Altitude Trampoline Park - Rochester

  1. New York
  2. Henrietta Parking

Reviews, get directions and contact details for Altitude Trampoline Park - Rochester

About

Located in South Town Plaza, open 7 days a week!

Story

Altitude Trampoline Park is an IATP certified trampoline park that makes a commitment to safety, cleanliness and fun! Our newest venture into Rochester NY has 21,000 sq. ft of just trampolines! That includes; basketball hoops for dunking, a foam pit AND dodgeball courts all for one low price!!! In addition we will also have a rockfall and battle beam!

Address: 3333 W Henrietta Rd, Rochester, NY 14623, USA
Phone: (585) 434-3260
State: New York
Zip Code: 14623


Update Info
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Reviews
Great experience and customer service. I brought my daughter up for toddler time and she was having a great time. Then a field trip arrived and she was too intimidated by the large group of teens and I felt it was unsafe for her to play alongside of them (nice group of kids, just too many to be safe for a toddler). The staff was really friendly and refunded us promptly when I approached them for a rain check or something to make up for the short visit. For this, I will definately return again. She shared they do post when field trips are taking place on facebook and twitter so I can better plan my next visit to be a bit more quiet. Very pleased!
7 years ago (21-11-2017)
It was lots of fun but I feel like it was a bit in the expensive side. If the price were better I would have given it 5 stars
7 years ago (14-12-2017)
Bad customer Service. Managers that dont know how to manage a situation. Bad information was given apparently EVEN THOUGH I was Very clear as to what i was asking. I called at 12:59pm AND SPOKE with a female to ask if i could bring my two sons to jump and use the BOGO 60 minute pass and apply it by paying for one son and getting my second son in free and ONLY JUMP 1 HOUR INSTEAD OF 2 HOURS. She explained to me that the bogo coupon could be used as a individual buy one hour get one hour free but that if i only wanted to jump for one hour they would allow me to use the coupon for both my sons as a BOGO but for one hour. SO I was under the impression and verified verbally that i was under the understanding that i would be paying the 13.99 fee for one son to jump and i would purchase the socks for both which would both have fees and that was it. She stated that my understanding was clear and that it was ok. I drove a half hour to the henrietta location and upon arriving a female cashier proceeded to look at me like i was making up the story. She told me she would verify that she was right and would be right back. There was another girl standing in the cashier area eating food and she walked up to her and asked about the BOGO coupon arrangement i was told i could do she asked the girl if she was right that it was NOT POSSIBLE. The cashier came back and laughed saying she doesnt know who i spoke with but the information was wrong and they couldnt make that be possible. I explained my situation again to the girl about what i was told was ok and i COULD DO and stated that because i was told i could i should be appeased and it should be honored. She stated shed get a manager for me and i thanked her. The manager came out and proceeded to tell me that the person i spoke to on the phone was wrong and misinformed me about the facilities coupon terms. He told me that if the employee had asked him as a manager he would have told them it was not possible. I explained to the manager that i drove a ways to get to the building and that i didnt appreciate being told this. I was willing to pay the original agreed upon arrangement for the coupon but that he as a manager should honor what i was told by the employee. He stated that he encourages his staff to answer the phones for customers to have questions answered. I told him thats fine but if an employee isnt knowledgeable enough then no they shouldnt be on the phone because of this issue that I NOW had to deal with. I explained i was super unhappy but i would NOT be paying and i would be filing a complaint. i left and went to skyZONE INSTEAD. Bad business. Bad customer service. Beware.
7 years ago (31-12-2017)
Great for groups. The associates do a great job interacting with the customers.
7 years ago (21-12-2017)
The facility is nice and big. only gripe I have is that the two water fountains are non working. It was sad to see so many parched kids attempting to get some water only to be disapointed. There were not even any out of order signs. One employee said they have been out of order for quite some time. There is however a decent selection of overpriced drinks.
8 years ago (22-10-2017)
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