America First Credit Union (inside Walmart)

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Address: 5675 6200 S, Salt Lake City, UT 84118, USA

Phone: (801) 966-5553

Website

State: Utah

Zip Code: 84118

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Reviews

This is not really a branch; it's more of an indoor drive-thru.  That you walk to.  Without the pleasant exhaust smell.  See the picture, it says Drive Up!

When you arrive you are greeted with a queue; you are expected to lineup and your destination is immediately apparent.  You are about to meet your "teller". In truth it is a video screen, a phone, and a drive thru tube through which you pass your transactions to, wait for it, THE TELLER BEHIND THE WALL. Yes, ala The Wizard of Oz.  

If you are unfortunate enough to necessitate a managers approval you will actually see your teller exit "The Room" to talk to the manager in an office.  

Oh and during his time whe,n your teller has you on mute/park/ignore, you can hear other customers interacting with other tellers in "The Room".  I know that the gentleman next to me was left with a balance in his checking of $6,451 and change. Which is pretty good for him as young as he appeared.  I wish him every success.

I can't for the life of me figure out how America First thought this concept would be successful.  Unless their intent was to create a disappointing customer experience that lacks a personal touch and causes great irritation.  If that's the case then, mission accomplished!! 

 10 years ago (05-05-2017)

Love the quick and easy setup. 

 10 years ago (14-06-2017)

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America First Credit Union (inside Walmart)

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