American Dental

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Address: 2233 Caton Ave, Brooklyn, NY 11201, USA

Phone: (718) 858-9211

Website

State: New York

Zip Code: 11201

Reviews

The people working at the front desk will give you an appointment for a certain time and put a totally different time in the computer. The time will be off by hours. When you confront them about it, they lie through their teeth to make it seem like you forgot your own appointment. Your actual appointment can also be pushed back by several hours at random. 

One day when I arrived for my dental work, they told me I was already checked in. Turns out they checked in a guy under my name and he was just about to go in and receive MY procedure! Thank God for him I walked in at the right time. Now that is unacceptable! 

The front desk assistants should be replaced with more competent people. They are extremely irritating. One more problem with them and I am done with American Dental for good!

 10 years ago (02-06-2017)

I waited patiently for 2 hours only to have my spot taken when I took my son to the bathroom. The service of the frontdesk staff is awful. When you finally get to the dentist you'very spent half the day here. Come here if you like spending endless hours waiting. I'm done.

 10 years ago (04-05-2017)

If you are assigned to this place via your dental insurance DO NOT ACCEPT IT! Change it or prepare for a royally jacked up experience. In my 30+ years of going to dentists I've never had such a horrible unprofessional botched up experience than I've had (repeatedly) at this place.

The first visit I was there nearly 3 hours waiting, part of which was because the dentist went to lunch and didn't tell the receptionists. Annoying, but fine, I'll come back.

Came back for them to fix my loose temporary crown, and they somehow jacked that up because it cracked within 2 weeks. Okay fine, gave them another pass because the temp was old.

Came back a third time to get a new temp and schedule a real crown visit and here's where it went left. The tech took 2 tries to make a mold of my teeth (and somehow hurt my mouth in the process). I even told her it hurt and she said "I need to make this mold"

She apparently still got it wrong because the "dentist" had to come in and make another one. He then makes the new temp, shaves it down and sends me on my way.

I look at myself in the mirror on the way out and realize I have plaster all over my face. Who does that? Who lets you walk out of your chair with white crap all over your face without offering to wipe it off, or at least a tissue? 

Here's the kicker. The temp crown had a hole in the top within 3 days, and cracked all the way in half a day later (Christmas Eve mind you). So on Christmas I'm left with an exposed post and trying to eat on one side of my mouth. Oh and it cracked on salad. A SALAD. Which means the whole thing was botched from the beginning, he shaved it down too far, and the whole thing was borderline malpractice.

These fools said I have a cavity but I wouldn't DARE go back and let them drill into my tooth! Run from this place as fast as you can. From the staff to the "dentists@ It's clearly run by all the dental school D students. Everything from their actual work to their attitudes are piss poor and it's a shame that people with less than stellar health insurance have to deal with such a horrible place. 

 11 years ago (28-12-2015)

They could never pick up the phone but the dentist is good 

 10 years ago (02-09-2016)

I was seeing a dentist at kings highway location that I have been with for years but his old office closed and he relocated to this facility. He made me suffer with a tooth ache, insisting that a root canal was my only option or an extraction. My insurance doesn't cover molar root canals which I learned after authorization was denied, I filed an appeal which was denied as well and the office manager at this location was aware that medicaid does not cover that procedure. She was very unprofessional and hung up on me, the doctor declared "I'm just an employee here" after I returned to the office to consult with him and their behavior was disgusting. It ended up being that I had a big cavity and a root canal was last resort, if necessary. The dentist that did the re-evaluation works at the Caton Avenue site and was very professional in addressing my concerns and created a treatment plan for my teeth. I would recommend him to everyone and I will report Dr. Ibrahim to the Dentist Association along with the office manager because they allowed me to suffer and made it seem like paying $400 for the root canal, same price for Medicaid was "doing me a favor" as per the office manager, who should not be managing the staff when she needs to learn professional mannerism and English etiquette.

 11 years ago (09-03-2016)

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