American Family Insurance - Donald Klank

Reviews, get directions and contact details for American Family Insurance - Donald Klank

About

Licensed American Family Insurance Agent & Advisor | Dream Protector | Auto, Home, Commercial, Life, Farm/Ranch, Renter’s, and Motorcycle Insurance

Story

I am an insurance professional with 20 years of small business ownership, sales, and lots of dream protection expertise. We offer auto, home, life, farm, ranch and commercial insurance products, tailored to fit your unique needs and protect your dreams. You can count on my team to be honest and straightforward, and put your best interest first. As the owner of the Don Klank agency, I have built my insurance agency on high standards so that we’re there when you need us, and we earn your business for life.

Want to walk through our door? We have a convenient location to serve you in Minooka.

American Family Insurance’s vision is “To be the most trusted and valued customer-driven insurance company.” Our agency follows the same simple guiding principle.

Whenever you have questions concerning your auto, home, life, business, farm or ranch policies, my staff and I are here to answer them. From the moment you call, email, text, send us a LinkedIn or Facebook message or take the time to walk through our front door, we will work with you to assemble a customized insurance program specified to meet your needs and protect your dreams. And whenever or however you contact us, there will always be an insurance professional available to assist you.

-We are licensed in Indiana and Illinois
-We are open Monday through Friday 9a.m to 5p.m.
-We offer claim reporting 24x7 every day of the year.

Contact our agency using the Contact Me button on our page, send us a Facebook page message, email us at [email protected], or give us a call at (815) 467-9550

Impressum

American Family Mutual Insurance Company, S.I. & its Operating Companies, American Family Life Insurance Company, 6000 American Parkway, Madison WI 53783

Address: 524 W Mondamin St #7, Minooka, IL 60447, USA

Phone: (815) 467-9550

Website

moc.mafma@knalkd

State: Illinois

Zip Code: 60447

Update Info

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Reviews

I would actually give them zero stars if I could. Worst experience of my life not to mention the money I lost switching to them.  Agent will promise you the lowest rates and then after you have signed up all of a sudden everything turns upside down. I got home and auto insurance from them thinking I was going to save money. Agent said the home insurance process will take about 2 weeks to process. So I scheduled the same effective dates for my home and car insurance policies, which was around 20 days later. The inspector came to our house, took pictures and said he the office should have the report in a week. After a week a called agency back. She never returned my phone calls. So I called them again and they confirmed that my home insurance was approved. After a month I received both auto and home policies in the mail. After 3 months I got a letter from insurance that my home insurance will be cancelled. I called Agency, and no return calls. Finally she picked up the phone after calling her 20 times. She said the policy was cancelled because I lived close to a brush fire prone area. It took them 3 months to find that out? So I decided to cancel my auto as well since my rates will increase without the home policy. Guess what, they charge 10% of your total policy amount if you cancel within a year of your policy.  

And look at your statements, they charge $5.00 monthly transaction fee if you pay your car insurance monthly. And they charge monthly Interest on your home insurance if you don't pay in full. This was the biggest mistake of my Life!

 10 years ago (24-06-2015)

I've been with the Klank team for several years.  I've found them pleasant to work with and they've gone above and beyond for me on more than one occasion.

 8 years ago (23-10-2016)

Don and Patty are wonderful people who have gone above and beyond for us on several occasions. Truly people-centered, knowledgeable, and responsive to our needs. Highly recommended.

 9 years ago (16-06-2016)

They are the best and will get you the best rate for sure even when others tell you it's impossible. They are a wife and husband team been in the area for 30 years and will treat you like family. They will keep tabs on your accounts and call you if anything changes or might need to change. I will never go anywhere else!

 10 years ago (07-10-2015)

Very rude people.  Customer service is terrible.  Avoid at all cost

 10 years ago (15-06-2015)

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