Andes Straley Veterinary Hospital

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About

Andes-Straley Veterinary Hospital has always served the Tri-Cities with professional animal care. Specializing in mainly canine and feline treatment, our brand new facilities have every service your pet may need, including boarding and grooming.

Address: 3407 Memorial Blvd, Kingsport, TN 37664, USA

Phone: (423) 378-4443

Website

moc.evil@7043hvsa

State: Tennessee

City: Kingsport

Zip Code: 37664

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

We really like Dr. (Gary) Andes. He has taken care of our cats since we moved here in 2004 and treats them like they were his own pets. His staff is very friendly and has looked after our cats throughout the years. I highly recommend Andes Straley, whether it is for annual shots, surgery, boarding, etc.

 7 years ago (26-04-2018)

Staff was friendly and caring. But I was not impressed with the vet and prices were very high for little actually done for my babies. Disappointing. Won't go back.

 7 years ago (24-03-2018)

Always helpful throughout the years with various sizes and types of pets.  Great for all pet needs from general care to boarding and grooming.

 7 years ago (25-02-2018)

My little Wilma was shaking and lethargic, took her to see Dr Andes and he took great care of her, followed up and rechecked blood  and she was on medication, but a few days later she is as perky and happy as ever. Dr. Andes and staff are friendly and helpful.

 7 years ago (12-12-2017)

I have always boarded my dogs at Andes-Straley. The facility is wonderful and the "clinical staff" have always gone above and beyond to take great care of my dogs. After vacationing out of the country we returned to pick up our animals on a Saturday. I have boarded my dogs with Andes- Straley 4 times now and I am more than aware that payment is due at the time of service. In fact the sign sits to the left of the desk as you walk in. 

However, when we came to pick up our dogs on a Saturday the credit card machines were down and we were told that we would be sent a statement for the charges that were incurred. My fiance and I to be honest did not realize until sometime in August that we had never received a statement!! I called to update our address (our demographics were never read back to us to update) and finally received the statement in the mail. 

I called today to ask Andes- Straley if I could split my payments up into two. You see I had to euthanize my pug yesterday after kidney failure and pancreatitis so I was hoping that there would be a way that I could have the complete bill paid in a total of THREE WEEKS. 

Holly decided that it would be of her best benefit to berate me for making such a request. Citing that she did not have a payment plan on file so I needed to pay in full by October 1st. I asked her if I could simply split the payments up. People we are talking about ONE PAYMENT OF 140.00 AND A SECOND PAYMENT OF 140.00 and some change. I was asking for three weeks after having to put my dog down. 

And she responded as follows-

When told that my dog was put down-- There was no I'm Sorry/ There was no kind words/ NO EMOTION/NOT A THING.

When advised that I wanted to work out a payment because of unforseen circumstances- I was told that what I had offered was simply not good enough.

When educating her on how much we love Andes- Straley as a boarding facility and how we use them each year for vacation- I was told that we had only used them 4 TIMES. (I take one vacation a year mind you) She then scoffed as if we were not patrons of Andes-Straley.

Even when I was made to feel like a LOW LIFE for not having paid DUE TO DEMOGRAPHICS NOT BEING UPDATED. While also being made to feel like I was somehow DODGING the situation at hand. Having referenced each time that I had used them and PAID ON THE SAME DAY FOR BOARDING! With this first SATURDAY pick up being the first instance of us being UNABLE TO PAY DUE TO DOWNED CREDIT CARD MACHINES!

I WAS STILL SPOKEN TO LIKE I WAS AN INGRATE! 

I am a manager of a Family Practice office and have worked many years in different collections capacities. I would NEVER speak to someone the way that I was spoken to today. NEVER. 

I'm not sure what Holly's title is within this organization, but she has done Andes-Straley a great injustice today. 

You will receive your 280.00 Holly and lose someone who spoke very highly of this Veterinary Hospital. 

I sincerely hope that you check your attitude at the door next time and learn to be a real leader.

 8 years ago (26-09-2017)

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Andes Straley Veterinary Hospital

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