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Apple Providence Place

  1. Downtown Providence
  2. Rhode Island Electronics Store

Reviews, get directions and contact details for Apple Providence Place

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 20 Providence Pl, Providence, RI 02903, USA
Phone: (401) 533-9400
State: Rhode Island
City: Providence
Zip Code: 02903


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
What is the point of a Genius Bar appointment when you have to wait over an hour AFTER the appointment to even get serviced? Please hire better industrial engineers to determine a better scheduling algorithm. Unbelievable, I am still at the store and still waiting... The greet staff can probably benefit from customer service training as well.
7 years ago (13-01-2018)
Bad Customer service :( I was just in the Apple Store with my boyfriend and we were tying to buy a drone. I called over an employee to help us. He came over with a person he was training. We told him we wanted to buy a drone and he pulled out his phone. He then proceeded to tell the trainee something and they ended up having a full conversation, completely forgetting about us. 5 minutes passed and they were still talking. So we left and bought the same drone at Best Buy.
7 years ago (11-02-2018)
I had an appointment that was scheduled at 12:30. I arrived too early so the Apple rep said the earliest they could see me was 12:20 so I came back then. He sat me at a table and I waited until 12:40 and nobody came to assist me. I completely understand that I was originally early however when my appointment came up I STILL didn't get seen. I pulled one of the Apple reps aside and asked to cancel my appointment and explained what happened and she did just that. No sorry, no offer for another appointment, not a frigging care in the fringing world! The fact that I respected my scheduled time meant absolutely nothing therefore I am giving them ONE star. I rather give zero stars but unfortunately I have to select it. Because I work in a field where customer service is the top priority I expected the same in return but didn't get it.
7 years ago (22-12-2017)
This store is absolutely gorgeous. The entrances to the store are huge glass panes that open like doors, but they give the impression that the store is wide open. There is always so much going on here, but you almost never have to wait to see a service representative. Apple is really good at what they do.
7 years ago (10-12-2017)
Don’t even bother visiting unless you have to. Staff members are smiley and friendly but have poor product knowledge. You’ll be looked down upon if you’ve done your homework on their products. Maybe there is a “Genius” hiding around the back. Maybe not..... Uncharacteristically, this Apple store is badly designed and Customer flow disorganised.
7 years ago (11-02-2018)
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