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Apple Renaissance at Colony Park

  1. Mississippi
  2. Mississippi Electronics Store
  3. Mississippi Store
  4. Ridgeland Store

Reviews, get directions and contact details for Apple Renaissance at Colony Park

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1000 Highland Colony Pkwy, Ridgeland, MS 39157, USA
Phone: (601) 607-4521
State: Mississippi
City: Ridgeland
Zip Code: 39157


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 1:00 – 6:00 PM

Update Info
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Reviews
I went in to this Apple Store multiple times complaining of the same software issue and they sent me home every time. Until a few months after my warranty was over, my phone died of the exact same reason before and I asked them if they could fix it. They said no because its out of warranty. They said the phone is dead without even an explanation and my only option was to pay for another phone. In disbelief, I went home and googled solutions to my phone issue. Plugged the damn thing into my laptop. And it worked just fine. I almost paid $400 for the same exact phone. This Apple Store has by far the most incompetent staff members I have ever worked with. They don't even try to help you with your issues. So, when the staff at the Madison Apple Store tell you your Apple product is beyond repair, don't listen to them. Don't waste your money.
7 years ago (11-02-2018)
The reason there are so many one star reviews is because from the minute you walk through the door you can tell no one working there cares about the store or it’s reputation, much less helping the customer resolve Apple induced issues. My wife ad I drove 3 hrs to get to the store to try and resolve the Apple update battery destroying issue that we didn’t cause before we leave the country tomorrow morning. The person at the door informs us as soon as we walk in that even though the store is open for another hour or so, they are not helping anyone else tonight. Despite the fact that no less than 10 red shirt employees in the store are standing around talking to each other with little to do. We went ahead and talked to someone in the store to learn that they don’t have any batteries anyway. The guy helping at this point mentioned a diagnostic to see if the battery was bad so I had to ask if he could do that at least. He did. The battery is borderline. I explained our situation with a faulty phone prior to an out of the country trip and the need for a working phone, to which I got a basically ‘oh well’ response and a suggestion to restore it and see what happens when you get home and no longer have any options. I font typically leave reviews at all but in this case the store oozed “we don’t care” from every pore. Due to an update, Apple and due to not caring,the Apple Store in Madison, MS has left us heading to another country without a dependable cell. Hopefully we don’t get separated in a foreign country. If these people worked for me, they would all be looking for somewhere else to work.
7 years ago (05-01-2018)
This was my first time going into this Apple store and will be my last . I expected better customer service. There were more employees standing around than helping customers. I don't understand? Do Apple hirer more greeters than technicians? If so, maybe the process should be reversed.
7 years ago (07-03-2018)
This is by far the worst customer service experience I’ve ever had in my life. I purchased a new MacBook Pro online and had it shipped to this store. I wanted a data migration done, so I called Apple to make an appointment. They told me this store did not book appointments but to just come in and they would help me complete the process. Instead, they handed me my laptop and told me they could not help me until the next morning. Since I live far away, I got a hotel room and came back the next morning. I waited in line (in the rain) to get into the store for about an hour. Once I got inside, they said a data migration would take 72 hours...absolute fail Apple. This store has careless employees and no organization. If you are able, drive to the store in Birmingham instead. It’s a shame there’s no way to give 0 stars.
7 years ago (27-01-2018)
Had to go to get my husband's phone worked on for the second time for a phone that is 8 months old. If this company cared about their reputation, they would clean house. The first time we came, an employee was discussing "vaginal rejuvenation" with customers. Next visit, (with appointment) waited, then were just rude. This appointment, rude again
7 years ago (07-03-2018)
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