Apple Smith Haven

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Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 518 Smith Haven Mall, Lake Grove, NY 11755, USA

Phone: (631) 982-2500

Website

State: New York

Zip Code: 11755

Opening Hours

Monday: 10:00 AM – 9:30 PM
Tuesday: 10:00 AM – 9:30 PM
Wednesday: 10:00 AM – 9:30 PM
Thursday: 10:00 AM – 9:30 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 10:00 AM – 9:30 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

Reviews

They do not want to help you check in properly with multiple devices.  So after you wait 30-45 minutes, you then learn you have to make another appointment for more than one d vice, after you told them all the issues. The genius at the genius bar appeared to have never worked with an Apple device.  He told me my device was broken after looking at it.  I asked for his tool and fixed the problem myself!   Ugh!

 7 years ago (23-01-2018)

My son went to get his cracked phone fixed we were unable to make an appointment via Genius Bar ( no available appt for 2 weeks) so we went to the store. We were told to come back the next day which we did waited an hour we were advised to back up and upgrade the app and come back no waiting just drop off the phone part was reserved. My son goes back and was told to wait 8 hours .  So annoyed! never had a problem with Apple until now

 7 years ago (08-01-2018)

Long wait time even purchases, regular week day, unfortunately employees are not helpful not friendly.  We ask five times same question no answer...we just want to know if they have 8 plus 256 but they are saying just wait. Easy question easy purchase but not nice answers, no smiles... We wait for 28 minutes for just one answer and purchase. 
Finally john young guy help us very good than we bought it.. he was very good so now 4 star.

 8 years ago (18-10-2017)

This place has the worst customer service I've ever experienced of any retail store anywhere.  I'm not a person who likes putting negative reviews but this merits it. I came in cause I upgraded my system as the computer prompts you to and it never turn on. It would show a folder with a question mark.  The first time I went there, they said I had to wait over an hour so I opted for making an appointment which was 3 days later.  I made the appointment which was smacked in the middle of the day and unfortunately didn't get there in time.  I tried calling the store no luck, called customer service they couldn't even get in touch with the store.  I went the next day as a walk in and they said I had to wait 2 hours. On this day I wasn't feeling good since I acquired the flu.  I mentioned to everyone I spoke to, even the manager they showed no concern what so ever. One lady even said that their system was so organized that is why I had to wait.  I wouldn't call waiting 2 hours organized.  There was another lady who had an appointment piss off cause she was waiting 45 mins, so much for this apple organization system.  Not sure what world they are living in but in this world you have to care of your customer or eventually you will loose them all.  When I finally spoke to manager he didn't have anything different to add I expressed my feelings about their system and he said he didn't have enough "Tecs " I told him that he should hire more Tecs then.  They have too many people walking around with their gadgets making it believe like they know what they are doing and non of them know how to even run a freaking simple computer diagnostic, take a computer in right away and call you when it's fixed and save the people the headache of waiting.  This is what they used to do.  Why change to this so called "organized" way of doing things.  If they continue with this way of doing things they should rename it instead of customer service called "cattle management" or "we don't care about you coordination". They are so nice to sell you but not nice to take cake of your issues.  Not good when they want 3k for a computer that may or may not work in 6 months when you do an upgrade. So why bother with the extra apple care insurance.  The biggest problem is that now their computers are seal and you can only bring it to them otherwise the warranty is void.  Not a good business model apple.  Terrible for a business when your customer care is that horrific, it doesn't even take a genius to know that. At the end of 2 hours they sent a guy who was running a diagnosis of the system but was so busy talking to other co-workers that couldn't even press a simple key to advance the diagnosis.  I asked him how long it would take cause at this point my flu got the best of me and I was going to vomit all over their floor. He said he needed a tec cause he wasn't a tec. I was so sick I pull all the cables from my computer and left.  Apple instead of having art classes you should have more tec classes for employees so they know how to take care of problems not just look like a genius. I think the only genius move is to not buy an apple product in the future.  I have been an apple client for over 10 years with a desktop, 2 laptops, an iPad and an iPhone.  I am an editor and I need my computer for work.  Shame on apple as I am gonna start looking for other alternatives. Steve Jobs has to be turning on his grave right now for what apple is doing to its customers.  So if your sales go down it may not be because you didn't come out with a new gadget to compete with the other guy but because you forgot about the people who matter most, your customer.  Loyalty and service tigers purchase not a new gadget or remodeled store with a million of uncomfortable seating for what might be your longest wait.

 7 years ago (19-01-2018)

Plan your whole day around Apple if you have an appointment with them. Terribly slow in every aspect. I’ve never seen a store with so many confused people in it.

 7 years ago (06-01-2018)

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