Apple The Grove

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 189 The Grove Dr, Los Angeles, CA 90036, USA

Phone: (323) 617-9800

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State: California

Zip Code: 90036

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Reviews

Inexperienced and rude “genius” staff. I was told that even though it was an Apple product because it was purchased in another country they couldn’t help me ? I wasn’t aware that Apple was a franchise. I purchased apple because of the excellent customer service which is proving me wrong. I would rather buy a cheaper more reliable and efficient product than have to deal with this store again. To top of the entire experience the store was dirty and there was a dog on the table where people were being served.

 9 years ago (23-10-2017)

Experience was honky sorry... Atmosphere was great with great vibes all over... Very knowledgeable of their product and where if not one place then where one can find them near by in their domain.

 9 years ago (27-10-2017)

Absolutely the worst service I have experienced from a large company.  I walked in to fix my IPad and they told me to come 3 and half hours later! Took my name, email, and phone number. At the time of my appointment she said it's delayed by 35 minutes. By the way, no one sent a text or called.  After 35 minutes I came back she said it was pushed back another 45 minutes. Of course no told me. I just walked out furious. No one wanted to help or explain. I just walked out. How can a company with such wealth and resources neglect the people that made it what it is.

 9 years ago (03-10-2017)

I'm a PC user but I wish I were an apple man.  I have serious issues with this company and the evil empire in Seattle. The most disturbing thing 70 years later is their planed and intentional interoperability campaign, the model bully for the next fifty years of consumer warfare.  Either machine will see you manage , but where Apple cannot be beat is their human resources and their Disney Like superb class and standard of customer service. Broken iPhone 7. Camera stopped working. the website involved me with a chat session which  directed me to a maintenance location where the phone was efficiently returned to operating standard and my use by 1Opm last night.  No trying tell me it was my fault or I wouldn't have it for a week I had it in two hours time. Pleasant, professional, may I say a little bit too conservative in their interaction with me, the bottom line is I needed it done and they delivered with with dignity style and grace.

 9 years ago (01-10-2017)

Literally, THE worst Apple Store Togo. Do not waste your time by coming here. Everything is dirty and the packaging looks like it's been in the shelf for years without anyone buying it. The sales people have no clue what they have in stock for their products and, as if that wasn't enough, I had to hunt down one of the many unoccupied Apple staff members. They all seemed to run whenever a possible client wanted to ask any questions. I then proceeded to tell a staff member that I needed help with sales and he literally proceeded to say "okay you just grab the stuff you want and someone will help you." No motivation to make a sale or to educate the customer on a product, no motivation to help the customer at all. Worse Apple Store in all of South Bay, what a waste of time.

 9 years ago (18-09-2017)

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