Applebee's Neighborhood Grill & Bar

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Address: 30 Crestview Hills Mall Rd, Crestview Hills, KY 41017, USA

Phone: (859) 341-6708

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State: Kentucky

Zip Code: 41017

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Reviews

Every time I come to Applebee's I have the worst experience. I haven't been in years so I thought I'd try it again. For starters I found a palm sized piece of plastic covered in cheese on top of my chicken.. no I am not kidding. Still sitting here been waiting for literally 24 minutes waiting on my margarita. Not busy at all yet my waitress has absolutely no time for us. Even has a trainee with her to help. As a server my self I am the worst customer but this is just unexceptional and I am never coming back.

 8 years ago (29-10-2017)

Went last night for dinner. Service was horrific starting with the girl that seated us. Major attitude. Waited 20 minutes for someone to  take our drink orders. Another 30 min and we finally got our appetizer. Our waitress said they were short handed yet we saw her at the bar making drinks for customers 4 different times.  She actually had  customers leaving before they even ordeted because they got tired of waiting for her. Almost an hour later we received our meals. Second time in a month they have run out of the food we had ordered. We were there a total of 2 hrs 10 min. Saddest part was they weren't even that busy. Crestview Hills Applebees has truly gone to hell. Will not be returning

 8 years ago (22-10-2017)

I normally don't take the time to write reviews, but our experience at the Crestview Hills location was HORRIBLE. It was a Wednesday night so it wasn't crowded at all. My wife and I along with our two children were seated quickly and were greeted by our server Kimberly H just as quick and she was friendly, but thats where it took a turn. I ordered the steak with green beans and broccoli (it was a build your own meal thing). I ordered the steak rare. My wife and children also ordered meals and then we waited and waited and waited. Mind you no one was in our section at the time with exception of a couple who were finishing up their meal. No sign of Kimberly H as we waited.
Our food finally arrives Kimberly apologized and blamed the kitchen staff. Immediately I recognized I didn't have broccoli as I ordered but jad mashed potatoes instead. Before Kimberly left I asked her for my broccoli and some silverware....since were we not provided with any. 
In the meantime a couple is seated two booths behind us. This couple turns out to be friends of Kimberly H and another employee. They are talking loud and the language is foul from the couple. So my young son has to go to the bathroom and so I escort him there. Upon entering I was almost going to take him back and let his mom take him to the women's restroom. I have been in 7/11 bathrooms that were cleaner. Urine everywhere along with pubic hair. Once he washed his hands we went for towels and the dispenser in laying open and roll of towels hanging in the breeze.
Now back to my food.
Upon returning I still didn't have my broccoli and look over and Kimberly is now sitting in the booth with the couple behind us. I go to cut into my steak and what do you know...rare like I ordered??? No it's the opposite end of the spectrum...well done. At this point I'm not sending anything back, we've already been there too long so I just ate it. About the time I was 3/4 through my meal Kimberly saw fit to break away from her dinner date with the couple behind us and the additional employee and bring me my slightly warm bowl of broccoli. 
I've received better service at a fast food from teenagers. You need to fix this location quickly.

      
      
      
 8 years ago (24-08-2017)

Stopped by my neighborhood Applebee's after work and enjoyed a couple Dollarita's! Hmmm hmmm good! Thanks Applebee's!!!

 8 years ago (17-10-2017)

Food and service was horrible. I like Applebee's but this trip was bad.

 8 years ago (10-10-2017)

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Applebee's Neighborhood Grill & Bar

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