Appliance Repair Walnut Creek

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Address: 1515 Oakland Blvd, Walnut Creek, CA 94596, USA

Phone: (925) 329-3106

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State: California

Zip Code: 94596

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Reviews

We called The Appliance Repair Doctor to fix our A/C.  My dad had already taken a look and suspected that it was the capacitor.  When the repair person came, my dad told him his suspicions and the repair person agreed.  He quoted about $330 to fix it.  The diagnostics itself was $120 and would be waived if we did the repairs. At the thought that bringing another person out could itself cost that much with the fees unknown, we agreed to the work.  To our surprise, the work took less than ten minutes!!!  We looked up the part too and the part was only $7 but we were charged more than 10Xs for the part at $85 dollars.  Other than taxes, the rest was for labor.  All it took was unscrewing some screws, taking out the capacitor and inserting a good one.  I fail to see how it is justifiable to charge more than $200 just for ten minutes of work!  We also asked the repair person to check the Freon and were told that they don't do that.

The next day, I called the company to get a quote to fix a capacitor.  I was told they do not give quotes over the phone.  I asked to speak with the customer service manager.  She told me she would look into the situation and give me a call back by the end of the day.  Never did.  I called the next day and ask for her.  I was told she was not available.  I left my number and still did not get a call back.  

WHAT A SCAM!!!  BEWARE, IF YOU CALL THEM YOU WILL BE OVERCHARGED!!!

 8 years ago (11-09-2017)

My name is David Minister (Shelby is my daughter who lives at a different address). I called requesting your service to see why my high-quality but old Bosch dishwasher had stopped working and if it could be fixed at a reasonable cost. Your service technicians arrived as scheduled, performed some diagnostic tests, and determined that both the main pump motor and the integrated circuit board had failed. They gave me an estimate of the parts & labor costs to repair my dishwasher, which was almost $1,000. I thanked them for this information which my wife & I needed before deciding whether we should buy a new dishwasher.  We were very satisfied with your service!

 9 years ago (30-08-2016)

Sean was great. He was on time and very friendly. He explained his process for finding the problem and the steps he would need to take to fix it. I would definitely request him again for future heater repair needs.

 9 years ago (21-01-2017)

The service I received was great. The technician , Stephen, texted to tell me he was on his way and arrived on time- in the first part of the window given to me. He gave me the option whether to pay the $ 80 service charge , and he would explain what needs to be done. Or to pay the $ 280 flat fee to get the service done. I chose the latter as I needed to get back to work and wanted to learn from watching. He explained everything thoroughly and did a great job. It was all done in about 20 min. I would ask for him again. The only reason I gave 4 stars instead of 5 was because when I first asked the price of the repair thru chat , they only told me $ 80. I assumed that this would be for the first hour. In reality, NO repair costs just $ 80. Although I am satisfied with the end result, I think this wasn't an entirely honest way of getting a customer.

 9 years ago (29-08-2016)

I had a great experience all around. It was easy to schedule a convenient appointment and Sinclair was prompt, knowledgeable and efficient. I will definitely hire again! Thank you!

 9 years ago (03-09-2016)

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