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Arbutus Furniture & Closets Ltd

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Reviews, get directions and contact details for Arbutus Furniture & Closets Ltd

About

Arbutus Furniture & Closets offers custom closets, Murphy beds, home office and commercial office furniture.

Story

A proud Canadian local manufacturer, Arbutus Furniture & Closets Ltd takes pride in creating one of a kind custom pieces for our clients individual needs. Designed and manufactured locally for over 25 years, Arbutus offers design, build and installation of closet organizers, wallbeds, home and commercial office furniture at factory direct pricing. Our product line also includes custom entertainment units, vanities, wardrobes and shelving units. Call us today for your free in-home designer consultation.

In-house manufacturing allows us to offer factory direct pricing and maintain the highest quality of product and service. Our designers work closely with our production and installation team to ensure quality product is built and installed to meet our clients' needs. Our 8500 square foot Vancouver showroom and factory is centrally located allowing us to work all over the Greater Vancouver Area and Lower Mainland, including Whistler, White Rock, Chilliwack and more. Stop by and see us.

Address: 195 W 7th Ave, Vancouver, BC V5Y 1L8, Canada
Phone: (604) 734-1949
moc.sutubra@ofni
State: British Columbia
Zip Code: V5Y 1L8


Update Info
Reviews
I visited the Arbutus Furniture and Closets showroom in December 2016, to look at closet organizers (entry, laundry, and the master and guest bedroom walk-in closets) and a wall bed with storage for the guest room. I mentioned that we were moving on January 14th, 2017, and asked whether the closet organizers/ wall bed could be installed prior to our move in date. I was told they would not be ready in that timeframe and it was more likely it would be the end of January or beginning of February. I was reluctant to order given that time frame, but after making some inquiries, realized every company had a similar time frame. Subsequently, my order was placed on December 6, 2016. What ensued was nothing short of frustration, which is why I am writing this review. I hope that my experience can inform other potential customers about some of the issues we faced. On January 18th, I emailed to ask about the status of my order; 3 days later I received a reply, which was an “I know nothing” response and I was told “I’ll get back to you next week.” On February 3rd, 2017, I emailed a second time asking about the status…again, no reply…and emailed AGAIN on February 7th. I finally received a response on February 8th, with the same “we’re behind schedule” story and was told the earliest the install could happen was February 27th and 28th. Not only was this one month after I was initially told the installation would occur, but we were living in a 1050 sq ft condo that was surrounded in moving boxes (we didn’t want to unpack and put things into closets without the organizers and couldn’t set up our office/ guest room without the wall bed and storage). I emailed back on Feb 8th, expressing my frustration and disappointment about the delay and that I felt very misled about the length of time it would take for the installation to occur. Had I known, I very likely would NOT have ordered from this company. However, since they also had my deposit, I went ahead with booking the installation for February 27th and 28th. The morning of February 27th (after hearing nothing about what time the installers would be coming), I called the company to ask when I could expect the installation. I got an answering machine. I then emailed the staff person I had been working with. No email reply. By this time, I was livid; not only was it apparent I was not getting the organizers, but my husband had taken the day off to help me move boxes and be here for the installation. It was late morning before someone from the company had the decency to call to let me know they weren’t coming. A rant ensued and at that point, it was all I could do to not cancel my order. What they agreed to do was install whatever was finished later in the week – which ended up being bits and pieces in every closet. The installers then came back several days later to complete the closets, but no word on the wall bed/ storage. On March 8th, a full THREE MONTHS after placing the initial order, I emailed again, at my wits end. I was told it would be another 6 days before the wall bed would be installed. The job was finally completed on March 15th. Of course, it took no time for me to get a call asking for the balance of my payment. When I received the invoice, I was very disappointed that no financial compensation for the delay had been offered. When I sent this feedback in an email, I requested the name and contact information of the owner/ manager so I could discuss my entire experience with him. I was told on March 23rd he would contact me directly…I’m still waiting. While we are satisfied with the product (hence the one star), I would NEVER recommend this company. The extreme delay, misleading information, lack of communication and the fact that the owner/ manager did not have the decency to follow up with me speaks volumes about this company’s character and lack of integrity.
10 years ago (07-04-2017)
From the initial estimate to time of completion has been awesome. We asked for our wall bed and cabinets to be in for x-mas this year. They promised the bed would be, and delivered and installed it 3 days ahead of schedule. They assured me that first week of January everything else will get installed. I would definitely recommend them to anyone looking for custom wall bed and or cabinets. We are so happy we are going to get them to estimate a custom media console for our apartment and possible kitchen island.
13 years ago (20-12-2013)
Like the other reviewer here, our experience with Arbutus was that the salesperson mis-measured our custom office furniture and consequently it doesn't fit properly into the space it was intended for. One of the pieces was substantially different from what we asked for. Additionally, some of the wiring was left visible, right at eye level (we were told we could cover it up ourselves with conduit if we wanted), and the power cord for the built in lighting was measured too short, so that an extension cord has to be used to reach the plug. This is hardly what we were expecting for the price we paid. We'll be interested to see how Arbutus responds to our complaint. In the meantime, anyone thinking about using this company should make absolutely sure that the salesperson gets the details right, and make sure Arbutus sends exact drawings right down to the placement of the wiring and the look of the handles before putting in an order. EDIT: It appears the company will correct the mistake, and so I can say that though there were installation problems, the follow up was decent.
14 years ago (16-11-2012)
Installation wasn't as smooth as it could have been because the salesperson miss-measured but they were very professional in getting it done and they only charged me for the job when it was properly installed.
17 years ago (19-02-2010)
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