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Arlington Community Federal Credit Union

  1. Glebewood
  2. North Arlington Finance

Reviews, get directions and contact details for Arlington Community Federal Credit Union

Address: 2130 N Glebe Rd, Arlington, VA 22207, USA
Phone: (703) 526-0200
State: Virginia
Zip Code: 22207


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Reviews
My girlfriend and I just moved to the area and opened up checking accounts here. I've been a huge fan of credit unions and have usually had better experiences. But we have faced nothing but obstacles with this credit union. For some reason although we've signed and filled out everything, we've had to do things all over again because they didn't save them or link them to our accounts. And that has lead to a whole series of problems with mobile checking and simply writing checks. Even our accounts had plenty of money, our checks have bounced because their information wasn't linked correctly. And they advertise the ability to deposit checks with the mobile app but what they don't tell you is that you're not allowed access to that privilege until you've been with them for 6 months. And when I went in to ask about it no one could give me a straight answer whether it was 90 days, 6 months or immediate access. Also their Website works for us about 50% of the time. The site is either down and it doesn't always recognize our passwords, even when we do it exactly as we wrote down. Other than the staff being friendly, it has been a terrible experience with them.
10 years ago (02-10-2015)
Stay far far away. They don't have good online tools. They expect that you send them checks every month to pay for your mortgage. I had a bad sense here along the way. But went through with my heloc. One of the bigger mistakes in my financial life. Bank cio- Get better online tools now or just close shop.
9 years ago (04-08-2016)
0 stars if I could. This branch used to be awesome. Not sure whats been going on here lately but their service is beyond TERRIBLE. Rude representatives answer the phone and hang up before you are finished. Many incompetent workers here who are unhappy. Refusals to give me a receipt of a loan that was paid off (which is highly illegal by the way). Impossible to reach a branch manager. Will be closing my account soon. Beware if you want to bank here.
10 years ago (13-02-2016)
Do not get a mortgage through Arlington Community Federal Credit Union. They do not manage your mortgage account. They immediately sell it to a company called PHH Mortgage. This company, PHH Mortgage, has terrible customer service. Every year they give me the run-around about deficient insurance and they have to purchase their own insurance policy. Then days of my time are eaten up going back and forth between PHH Mortgage and my insurance company. This year, despite handling this issue properly on my end and having my insurance company fax over the required documents, PHH Mortgage went ahead and purchased additional insurance with my escrow money. PHH Mortgage is clearly engaged in scamming their customers in some quasi-legal way that I do not fully understand. But any home buyers thinking of using Arlington Community Federal Credit Union should use another credit union or bank. Trust me, you do not want to lose weeks of your life because of some PHH Mortgage "deficient insurance" scam.
12 years ago (04-04-2014)
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