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Arlington Family Health: Ledesma Gilbert MD

  1. Central Arlington
  2. Arlington Doctor

Reviews, get directions and contact details for Arlington Family Health: Ledesma Gilbert MD

Address: 707 N Fielder Rd # A, Arlington, TX 76012, USA
Phone: (817) 277-2671
State: Texas
Zip Code: 76012


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Reviews
Terriable customer service.Took day off from work only to find out my deductible Hasent been met and wanted 170.00 up front.They said you have to pay this or reshedule and when I said they would have to bill me the receptionist with a mean look said sorry and closed the window on me.How rude!!! I tapped on window and said He's no longer my Dr.I would never recommend this place to anyone.I needed important medicine today and all they cared about was $$$!!
8 years ago (31-08-2017)
Drs and nurses are great, it's the staff up front that are horiable! No empathy, no customer service skills! It never fails, whenever I come in to the office I have a problem with Cynthia up at the front! This morning she made me pay the cash price for an office visit bcs my insurance premium date was only good through June 2017, which was a mistake and it would have only taken 5-8 minutes for her to pick up the phone and verify this with my insurance! Instead she made me feel like a hostage saying I could either pay the cash rove (which I could not afford) or reschedule and not get my medication refill. I was trying to call my insurance to rectify the situation and Cynthia even interrupted me to say 'even if you contact your insurance and correct this with a reference number we will still make you pay the cash price so you'll just have to get reimbursed from them so you can just pay the full cash price and get your refill or you reschule and get your refill at that time. I understand office procedures, but how hard would it have been to contact my insurance to verify this? I've been a patient here for almost 3 years and I hate to leave because Dr. Rodgers and Dr. Ledesma are great people, but the way the front office staff treats the patients makes me sick! It's not just me, I've observed in the waiting area as they've been rude to other patients or when they just don't care enough to take an extra step to retain their patients. Good Customer service is DEAD at Arlington Family Health Pavilion!
8 years ago (10-07-2017)
this office slacks communication. I called to get a refill on my prescription and had to leave a message and didn't receive a call back. I called the following friday and the office was closed. You also have to pay $5 every time you get a prescription refilled (when you also have to pay at the pharmacy). will be switching doctors soon.
8 years ago (28-04-2017)
4/1/17 - The office advertises that they open for walk in clinic (Urgent care only) on Saturday from 8am to 11am. Drove 45 minutes from where I live and got there at 9:30AM to find the office closed. Since I had another engagement in Arlington I waited about 30 minutes in the parking lot and saw about 6 people also come in to find the office closed. A few patients were coming out the back door, and when you call the office it states the office is closed. This is not the first time this has happened to me on a Saturday; it's discourteous and unprofessional. Do your patients (paying clients) a favor and don't waste our time (and money) on a Saturday morning. JUST DONT OPEN ON SATURDAY! Now I'll probably have to go to an Urgent Care clinic and pay 100$ (which I had not budgeted) when I could have paid 30$.
8 years ago (01-04-2017)
Dr Ladeama took his time to discuss our health, and the service was excellent
8 years ago (12-08-2017)
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