Ashley HomeStore

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About

No matter which of the Ashley Furniture stores you visit, you’ll find stylish, quality furniture that’s just right for any room in the house.

Story

Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 1850 Scottsville Rd, Bowling Green, KY 42101, USA

Phone: (270) 781-6184

Website

[email protected]

State: Kentucky

City: Bowling Green

Zip Code: 42101

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 8:00 PM

Update Info

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Reviews

There were some great deals at Ashley, but I just had one specific issue with this location. We came in on a Saturday browsing for some living room furniture, and we were immediately approached by a VERY PUSHY sales lady (named Sheree I believe). I say very pushy because despite saying we just wanted to browse, she continued to follow us around the store like we were just a commission to be had. She was not personable, never even to bother asking what we were actually looking for, even interrupted our shopping to bring over a mattress expert even though we were not at all interested in purchasing a mattress. Overall she was obviously more interested in the commission check from our potential purchase than she was in treating us like actual human beings. She made the entire encounter awkward and upsetting for us. However, because we did find a good couch on clearance I decided to leave and come back later in hopes she would be gone. Thankfully we didn't run in to her when we came back and another salesmen really helped us out!

HOWEVER, this location does not offer delivery which is something I found odd. So when we came in to come pick up our furniture with our truck the next day, Sheree was there again and made us uncomfortable once again and was even talking about how she was gonna make the salesmen split the sale with her because we were "hers". 

Ashley has good quality furniture and some good deals, but this location apparently lets sales people treat customers like a dollar sign which really put a negative shadow on our experience. I would go back to this location again if we could shop without the fear of being hunted...

 7 years ago (19-03-2018)

We had a great experience with Ashley Furniture in Bowling Green. We got amazing quality furniture that fit into our budget as well. Tony helped us with picking things out and Josh was also helpful with making our purchase. We were satisfied with how quick and easy the process was and happy with our purchase. Our delivery date is set and I can't wait to get our beautiful new furniture in!

 7 years ago (02-02-2018)

I was impressed by the quality of the furniture that we saw and very happy with the prices. The only thing I was not a fan of was the “mandatory” warranty. With what we were purchasing it would have been an additional $400 dollars which depleted any of the savings we initially saw. We we’re told it was mandatory because there’s always a chance the furniture would be returned to Ashley furniture if we failed to make payments. I highly doubt our credit card company would have the furniture returned to Ashley furniture if that was the case. We were almost out the door before the sales rep came back saying they would waive that. I understand the company needs to make money but a “mandatory” warranty is unheard of. Any warranty I’ve ever had has been an option of mine to take. Other than that the experience was great. The sales rep was a little pushy but that’s what any sales rep is gonna do so I have no problem with that and we are very excited to receive our furniture and see it in our home.

 7 years ago (01-03-2018)

I picked out all of the pieces I wanted (16) from the website, took my list to a very courteous and knowledgeable salesperson, Shereen, and had all my of pieces ordered and scheduled for delivery in about an hour. The items were very well priced, attractive, and I was charged delivery and set-up fees for only one item. Amazing! I'm anxious to move in to my new place with all my new stuff! Thank you for the great service!

 7 years ago (08-02-2018)

Great transaction and friendly staff before the purchase. 19 days later, our mattress and base is 5 days late. Wife called to see about the status and customer service was very rude with her. So if I cancel my order now, am I still responsible for the 10% restock fee if they haven't unstocked anything?

 7 years ago (11-03-2018)

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