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Ashley HomeStore

  1. New Jersey
  2. New Jersy Furniture Store
  3. North Brunswick Furniture Store
  4. Franklin Township Furniture Store
  5. North Brunswick Hardware Store

Reviews, get directions and contact details for Ashley HomeStore

Ashley HomeStore

About

Welcome to the official Fan Page for the Ashley Furniture HomeStores of Central New Jersey. Like us to stay up to date on promotions and store events!

Story

Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 3730 US-1, North Brunswick Township, NJ 08902, USA
Phone: (732) 658-8880
moc.shyelhsa@troppusremotsuc
State: New Jersey
City: North Brunswick Township
Zip Code: 08902


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
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Reviews
First and foremost do not believe the 2 week delivery time. It is a lie which is not unlike the favorable reviews posted here. The reviews praising this location are solicited paid for reviews by Ashley themselves. Now, to talk about the location... The salesmen are very nice and quite knowledgeable. I didn't even find them pushy. They are great at taking their time and guiding you towards the perfect fit for you. The issues begin when you want something delivered. The showroom does't talk to the warehouse at all. This creates some serious issues ranging from the warehouse not having your product to giving your delivery to someone else because they had a bigger order. If you value your sanity and don't want to deal with ever changing delivery dates, avoid this location like the plague.
8 years ago (22-03-2018)
Horrible customer service! We bought a bunk bed which was installed incorrectly with the screws being stripped. And the top two post starting to split. We called customer service after days of their computers being down they finally sent replacement parts. But of course the parts were wrong. For the last two months we have been given the run around. We keep calling and no one has resolved our issue. I will never purchase from this store and I told everyone I know to steer clear!
8 years ago (23-03-2018)
UPDATE: Rescheduled the delivery for another day. Got a text message the day before asking to confirm the delivery date and providing me with a time window of 11 AM to 3 PM. Delivery date and time was confirmed. Received a call at 2:30 PM on the day of the delivery from the customer care center with an update that the furniture was not prepped to go out for delivery at the warehouse and will not be delivered today. Delivery was rescheduled again. ----------------------------------------------------------------------------------------------------------------- Decent customer service in the store but absolutely awful customer service after you’ve made your purchase. They don’t pick up the phone when you call, they don’t call ahead of time when delivery is cancelled, they don’t call after delivery is cancelled to reschedule, they don’t call back with an update after promising to do just that. They don’t even greet calls with “Ashley’s Furniture” just a simple “hello?” which is basic customer service etiquette. Finally, they don’t have an answering machine for you to leave a message, the line just hangs up if no one answers.
8 years ago (28-03-2018)
So far HORRIBLE!!! I bought a bed and mattress on March 10. I requested for an expedited delivery if possible. The manager and sales person ensured me that they will try their best and call me within 2-3 business days to let me know of the order status. It has been 18 days now, I have not heard a peep from them. I have called numerous times and every time someone says that they will check the information and call me back - to no avail. I called as recently as yesterday and spoke to one Karin/Karen and she said that their systems were down and she would call me back in 2 hours to let me know the status - again a LIE! Nobody called. I am at my wit's end. I need a bed ASAP. But I also want to cancel this order and buy a bed from a different vendor even if it means waiting 2 more weeks for my bed! HORRIBLE CUSTOMER SERVICE. UPDATE: 04/10/2018 I canceled my order at Ashley. Because they kept delaying the delivery. I placed an order ONLINE (did not want to waste my time in the store for hours like I did with Ashley) with Value City Furniture - Greenbrook, Somerset yesterday. Today, I got a call from their delivery department. The delivery has been scheduled for Sunday! My faith in furniture shops has been restored. Ashley is just one bad apple - that's all!
8 years ago (11-04-2018)
Extremely Disappointed to say the least! All the excitement of Furniture shopping vanished! What's the point if you don't get your furniture even after a month! Pathetic! Why do you even sell if the items are not available in the warehouse??? UPDATE: We ordered on Feb 18th, half of the stuff arrived, bed base hasn't so can't use, one item was broken, not replace yet, rest of the stuff "May" arrive end of April or May
8 years ago (11-04-2018)
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