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Aspen Grove Mechanical Inc

  1. Colorado

Reviews, get directions and contact details for Aspen Grove Mechanical Inc

Address: 277 Sawmill Ln, Fairplay, CO 80440, USA
Phone: (719) 836-0277
State: Colorado
Zip Code: 80440


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Aspen Grove installed a water heater in our off-grid home. The next day, our carbon monoxide detectors began alarming and registering mid-to-high levels of CO. I had my 13 month old special needs daughter, 11 year old stepson with lifelong pulmonary disease, and 17 year old stepdaughter. After I took everybody outside and drove into town, my wife called Aspen Grove's owner and told him about the problem. She said he was rude and demeaning from the beginning of the conversation. He first flatly denied even installing the water heater, and told her he didn't even do business out as far as we are. (We are 35 minutes drive from his business address in Fairplay.) When she told him she was calling the NUMBER ON THE CARD HIS COMPANY LEFT, he again denied knowing how it happened to get there. She informed him of the urgency of the situation, IE: small children, respiratory issues, high CO levels, and not being able to be in our home etc, to no effect but flat denial of even installing it. She gave up and called another plumbing/contractor - American, and told them the issue. They stated that they didn't usually come out this far, but would if necessary. Then, THE OTHER COMPANY called Aspen Grove's number, and apparently told him this was his responsibility, and that he needed to come fix it. She got a call back a few minutes later from Aspen Grove, even more irritable and rude, and he told her "Fine, I'll come fix it, but I was just pulling into my driveway to have dinner with my wife." Clearly the irony was lost on him. This business goes light-years beyond unprofessional, and I believe this behaviour crosses the line into callous, dangerous, and not worth the potential issues for any other potential customers. The mistake with the CO leak was bad enough, but just that - a mistake. Where I have the problem is the utter disregard for my family's health, the difficulty for our situation, the rudeness to my wife, and the bald-face lies in the face of obvious proof. I don't know why someone would go to this trouble to alienate current and potential customers, but I sincerely recommend taking your business elsewhere.
9 years ago (26-08-2017)
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