Assured Service Plumbing & Heating

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Address: 94 Main St, Northborough, MA 01532, USA

Phone: (800) 431-3880

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State: Massachusetts

City: Northborough

Zip Code: 01532

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Reviews

Eric keep postponed on getting his job done.  Thought I could trust and finished paying him in advance because he says they are pretty much done with almost everything and he need to pay his guys.   He promised to come back out to finish with thermostat when cooler day come, because the attic is too hot to work on.  Very stupid of me to trust him and pay him.  Cooler days come and I keep calling him and he keep schedule me in but never show up and keep on reschedule and never show up.  They finally come after many times of trying to reach him for urgent matter of no heat (he just installed new furnish).  They come to find reason to blame us for cutting the thermostat wire which we didn't do.  He want to charge me if I want him to fix it.  The furnace just get put in by him less than 4 month ago in summer.   He send his guy in keep saying I don't know.  When I call him to talk, he keep hang me up.  This is not a way to b treat a customer.  It's hard to find good and trustworthy plumbing and heating. But assured services definitely fail in doing business.   Please don't use them if you need the job done right.  If you do use them anyway don't let him talk you in finish paying him until the job is COMPLETELY done.  So so DISAPPOINTED! !!

 9 years ago (25-10-2016)

Have been using Assured Service for years and have always been very happy and satisfied with the work done, everything from leaks to changing water heater. They are friendly, professional and do a great job!

 9 years ago (24-08-2016)

I was told by another service company that I needed a new boiler and water tank.  I called Assured and Erik came out the house the same week.  He quoted me a price that was hundreds of dollars less than the lowest quote we received from other companies.  Two weeks later, his crew came out and replaced both units in two days and we were never out of heat or hot water for more than a couple of hours.  I'm completely satisfied with their work.  I wish all service companies were this easy to deal with.

 12 years ago (26-12-2013)

I was not happy with the service that I received from Assured Service Plumbing & Heating of Northborough Ma. I have to say that this business is really not about its customers. I recently called them to come out and check on the hot water heater due to a leaking condition. He came to our residence and indicated that the water heater needed to be replaced ASAP. We originally purchased our heating system and indirect water heater from them. He indicated to me at the time of the sale that our hot water heater had a lifetime guarantee. We purchased our water heater and heating system in 2005. Four years later the water heater failed due to a hard water issue and was replaced under warranty. At that time they did not recommend that a water softening system be installed to prevent the unit from failing again. Four years after that the water heater fails a second time. Assured Service Plumbing & Heating told us that the water heater would not be covered under warranty where it was replaced once already and quoted us a price of $4000.00 to replace along with a water softening unit. I took it upon myself to go out and purchase a water heater from a local business. When I told him what model I had, he told me that it was under warranty no matter how many times it fails and for whatever reason. He called the manufacturer and 3 days later delivered a replacement water heater to my home for a small delivery fee. I am ashamed of Assured Service Plumbing & Heating for trying to take advantage of me and will never do business with them again and strongly recommend that you don’t do business with them. Remember when it comes to the consumer, ”Honesty is always the best policy”.

 13 years ago (20-05-2013)

I use Assured Service for all of my plumbing.  I have a large antique home with lots of issues and assured service has helped me every step of the way.  From installing a new heating system and central air, to remodeling a bathroom, to leaks and running toilets, they show up on time, call to follow up and always give me a fair price.  I could not recommend them any more than I do.  An excellent resource to have!

 12 years ago (20-12-2013)

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Assured Service Plumbing & Heating

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