AT&T

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Address: 1125 E Farm to Market Rd 544 Suite 400, Wylie, TX 75098, USA

Phone: (972) 833-4008

Website

State: Texas

Zip Code: 75098

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Came here the other day, regarding some of my phone issues. One of the younger guys came to help me.  I showed him my phone and told explained my issues. I felt like he didn't believe me and took my phone went through my things, and kept putting his shoulder towards every-time I tried to get my phone back from his hand. He didn't help at all, besides getting me irritated.  Keep telling me that nothing was wrong with my phone, when clearly there was. I wish I knew his name, but we can go with the younger Hispanic guy, the one WITHOUT arabic tattoos, because he gives better service.

 8 years ago (23-11-2017)

They did a great job talking me through getting my wife's phone unfrozen, on my phone, didn't even have to come in for help. Super helpful

 8 years ago (27-12-2017)

I ordered an iPhone 8 Plus on AT&T website and choose the option to deliver to this store on FM544. The previous day when I visited the store, I checked the store hours on the front door which said they close at 8 PM. 

So, I visited the store around 7:05 PM to pick up the phone. The door was locked. I can see all the sales people whom I met the previous day to sell me an iPhone casually chatting inside the store and giving me a out of the corner of eye look, but no one responding to the door. I stood there for 5 minutes and left. As soon as I left, another lady came to the store and a sales man opened the door. So, I rushed back to the store and found out that they closed at 7:00 PM. I told the sales person how discriminative they were not even opening the door and telling me that the store is closed. He did not even care when I told him that I will report to the corporate office about misinforming the store closing hours.

The next day I called ATT and the rep told me that the store should be opened until 8:00 PM. I went back to the store in the morning to cancel my order. I waited for 15 minutes before a sales person attended me. I told him about the incident happened the day before. He said "No problem! Your order is cancelled!". 

I went to the Verizon store on the opposite side of the road next to the mattress firm and signed up with Verizon. Comparing to the experience that I had at Verizon, the sales people I spoke to at ATT are less educated about the devices they sell, and uncivil when it comes to treating a customer of 2 years. Never ever I will come to ATT for any service.

 8 years ago (11-11-2017)

Store manager is awesome Kevin is his name he helped us lower our bill and gave us a better deal. 

 8 years ago (16-06-2017)

This store is great. The people are friendly and they always fix any issues I have. They don't try to rush you or sell you something you don't want like many other places I have been to. This store makes sure you leave happy and with something you want, should there be an issue with the product they always make it right.

 9 years ago (25-09-2016)

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