Bailey Sewer & Excavating

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Address: 420 Old Rock Rd, Granite City, IL 62040, USA

Phone: (618) 452-8305

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State: Illinois

Zip Code: 62040

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Reviews

Hired them for a sewer line inspection in a home we are working towards purchasing, in Edwardsville. We had a good experience with them overall and would hire them again.

Pros:
-the workers seemed very honest and were nice and polite and happy to answer any questions
-it was definitely not a "rush job" - there were roots in the line and they tried their best to break through; were unable to do so but inspected the other side of the line. Even though it took more than an hour to take care of this all, and there were actually 3 guys there (they had another job in the neighborhood afterwards) the bill was the same as quoted on the phone
-I asked for an off-the-cuff inspection of the interior plumbing of the house - one of them did so, and provided a lot of useful feedback about the state of the plumbing (no additional charge)
-they are contractors and can do large and small jobs - hence I went with a line inspection for a home purchase from them, so I could get cost estimates of any work needs done
-woman on the phone was polite and helpful in answering questions

Cons:
-the communication could be improved on the phone - I had to call them twice to get the job scheduled, and no one confirmed with me that it was scheduled until my realtor contacted me
-this is not the cheapest place to get the sewer line inspection - it is possible to get for cheaper from another reputable sewer line inspector; for me it was worth the extra money to have a contractor do the inspection so I could get cost estimates for any needed repairs right away (note: I did not try to negotiate a cheaper cost - could have been worth a try)

Note: These are real folks, from Granite, not part of some corporation with lots of requirements on appearance and such. one of the guys who was very nice and helpful and a good communicator, had a lot of tats and a generally "rough" look to him. This did not detract from the experience, at all

      
      
      
 8 years ago (14-06-2017)

Great Service Provider serving the StL MetroEast

 8 years ago (01-12-2017)

Shout out to Bailey Sewer and Water for their prompt,  affordable service today at my daughter's house! Keep up the great work
Thanks

 9 years ago (02-11-2016)

I called Bailey Sewer & Excavating and the man that called me back was rude. He said he wouldn't service my back-flow check valve and didn't know where he would even get a flapper to replace the existing one. He said he didn't put it in. He said my only options were to have him put in a new outside check valve in my front yard which was $1800.00 or he could put a gate valve inside my home which would be $5000.00 and he would have to bust out another hole in my basement. 

I called Roto-Rooter and the technician came out and replaced my flapper on my existing backflow check valve for $214.90 with a $40.00 coupon. They gave me an estimate of under $3000.00 to install a gate valve in the existing hole in my basement and still under $3000.00 to add an alarm to let me that the gate valve was closing. The technician at Roto-Rooter was polite and treated me with respect.

I won't call Bailey Sewer & Excavating again. You've lost another customer.

 9 years ago (17-08-2016)

Called bailey's today and we ended our conversation and they didn't hang up the phone fast enough and the guy called me a dumb ass. Lost my business

 9 years ago (02-05-2016)

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