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Banana Republic

  1. New Jersey
  2. Willowbrook Clothing Store

Reviews, get directions and contact details for Banana Republic

Address: 1605 Willowbrook Mall, Wayne, NJ 07470, USA
Phone: (973) 812-0394
State: New Jersey
Zip Code: 07470


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Reviews
DO NOT SHOP here!! I went here to buy a couple dress shirts that were on sale. When I got up to the counter the cashier told.me if I applied dor a credit card I would get 20% off. I declined and he said he could also get me a additional 10% for using the card. I agreed and told him I was going to purchase a few more shirts. When I returned he was with a customer so his manager helped me. After being approved and accepted for the credit card she told me that she would not honor the additional 10%. The other associate even told her thats what he told me. Normally I wouldnt care but being my FIRST time ever shopping at Banana Republic and being dealt with like this was just horrible customer service. Not only did the manager not care but when I told her to remove the additional shirts she replied with "Are you serious" yup I was and as I took her boss's number she continued to smirk and send me on my way. Never going back there again!!
8 years ago (18-06-2017)
DO NOT BUY AT THIS STORE! I paid $60 for a dress on sale and it ripped at the seam after the second time I wore it. I just went back to the store to ask if they could fix it. I was told no, so I requested a refund. Since at first I couldn't find my receipt, the manager offered me a merchandise credit for the current selling price of $31. As upset as I was, I started rummaging through my purse and I found the receipt. When she realized how much I actually paid for it, she gave me an attitude and refused to return my money. She then told me to leave since the store was closing. This is the second BR item that has ripped on me. The first one was a blouse that I paid nearly $100 for. I used to love BR but now that I see how deteriorated the quality is and how horrible the customer service is, I will be sure to stay away and tell everyone I know. I have never experienced such awful treatment.
9 years ago (23-12-2016)
Great staff
8 years ago (30-04-2017)
Customer service is totally non existent in this store and when you actually see a sales representative they walk by you like you don't exist. So I try the item in store and buy it online or call their online customer service. They are much more attentive to their customers. Every person working there including the manager should be fired for the way they treat customers.
10 years ago (28-12-2015)
I went into this location and was not impressed with the customer service regarding a xmas return! The sales rep was less than helpful and discouraged me to ever return I would rather drive an hour away to another location!
9 years ago (02-03-2016)
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