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Banfield Pet Hospital

  1. Michigan
  2. Brighton Veterinary Care

Reviews, get directions and contact details for Banfield Pet Hospital

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Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 8537 W Grand River Ave, Brighton, MI 48116, USA
Phone: (810) 229-5679
State: Michigan
Zip Code: 48116


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Reviews
I take my pets to Banfield for all of their check-ups and vaccines! Got an older doggie I'm bringing in for his check-up in a couple of days! Love the service and the employees are always so friendly!
7 years ago (25-09-2017)
Both my bulldogs absolutely love there vet. Our vet takes great care of my babies and treats them like her own. Great customer service, friendly and very informative. Love love the drop off times in the morning and pick up times. Easy for a fulltime worker, fulltime mom and fulltime bulldog owner with the drop off schedule, simple and work around you!
7 years ago (19-09-2017)
Started going to Banfield and signed up for the Wellness plan when we moved to an unfamiliar area and needed a vet quick. I like being on the plan and saving money. I've always had good experiences at the Brighton location. The only reason we won't be renewing is because there is no longer a location near us and it is inconvenient to drive so far.
8 years ago (28-11-2016)
I have been with Banfield for 2 years now. The first year went well, and the vets were helpful, caring and informative. Our cat was on the kitten plan and was spayed. The surgery seemed to go well and the after care was good. We had a comprehensive visit and tooth cleaning last week, and it was just a pain. I mad an appointment, only he get rescheduled for a different day. Then I received a call asking if I could again reschedule (for the original day) because they booked too many surgeries. We got not updates during the day, and around 4:45 (dropped off at 7:30 am) we got the call to say we could pick her up after 5. They had a lot of surgeries that day as well. When we got our cat, they tried charging us $80, when we were quoted $14 that morning. The receptionist went I. The back and came out to say they accidentally had extra charges and she would remove them. Thanks. Also, the $14 was for a nail trim (while she was sedated) but they only did the front paws. They did not give her the (preventative) dewormer medicine because she was agitated. What cat at the vet isn't? So now it is my job to do what I pay Banfield to do? Doesn't seem right. Then, they sent up home with a mostly sedated cat that could hardly function. The cat was stumbling, tripping (both senses of the term) and in general freaking out my wife. My plan ends in November and I will find another vet that doesn't scam charges, charge for half work, and is less concerned about packing in as many procedures as possible to turn a buck. There is a reason why the only 5 star review is from a guy that works there (but won't meet with you to explain the procedure, or how they messed up the blood tests). 2 stars because the early vets we dealt with over the first 18 months were good. The last experience had too many issues to simply overlook and are evidence of systemic issues throughout.
9 years ago (06-09-2016)
I had issues with Banfield from day one. Nearly 2 years ago, my first appointment for my 8 week old puppy was cancelled because we were 5 minutes late. Mind you I had a puppy in the car who is (still) prone to motion sickness. After cleaning the mess and walking in, we were so graciously greeted by a receptionist who told us that our appointment was cancelled and another pet had been taken back. I was not able to get another appointment until late the next week, and therefore couldn't medicate my puppy who had worms. From then on, he was seen by inconsiderate vets that showed no interest in my dog or concerns. After his neuturing, which they recommended to be done at 3 months (much too young, but as a new pet owner I did not know), my dog despised even walking into the Petsmart building and cowered when the vet would walk in our room. He absolutely loves people and has a hard time containing his excitement, so this was extremely odd and persisted for the next 10 months until leaving Banfield. I wish I knew what they did to him while he was alone in their care, but obviously I never will. Due to this experience, I am now petrified to leave my new puppy with her vet when she is spayed. I am writing this review now, after leaving this vet some months back, because today they refused to release his heartworm prescription. Their reasoning was that they "need to do some testing on him before he can be given more heartworm medicine". The same heartworm medicine he has been on for the last year and a half. No Banfield, I certainly will not be bringing my dog back there for testing because I will not be back ever again. I recommend everyone to search out a more compassionate, local vet. I've found that they also provide wellness programs to help keep costs down! This "corporate" vet is only out for the money, and doesn't look out for our pets!
8 years ago (05-01-2017)
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