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Banfield Pet Hospital

  1. Florida
  2. Bonita Springs Veterinary Care

Reviews, get directions and contact details for Banfield Pet Hospital

Story

Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 8006 Mediterranean Dr, Bldg 13, Estero, FL 33928, USA
Phone: (239) 498-4200
State: Florida
Zip Code: 33928


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Reviews
This was the worst experience we have had at a Banfield pet hospital. If I could give negative stars, I would. We have been going to one in Ohio for 3 years, until we recently moved to Fort Myers. With this one being the closest to our home, we decided to take our dog for her yearly appointments. After today’s appointment we will NOT be returning to this location. Not only did my dog sit in a kennel from 715am until 411pm (when they finally gave her the anesthesia for her procedure), but we never received any call that she was being pushed back, that she was out of surgery, nothing. By 430 I decided it was time to go get her (since I was told when I dropped her off she’d be ready by 4-430). I was already worried something may have happened due to receiving ZERO phone calls, but then when I arrived I was told she had just come out of her surgery and I had to wait another hour before she’d even be ready to leave. When my husband and I went back to pick her up, we obviously wanted to talk with the manager about our experience. The Practice Manager, Christina, did little to ease our frustrations, in fact she made them much much worse by telling us our dog had been sitting in an unfamiliar kennel for 9 hours before she even had her surgery, did not offer any sort of apology, but merely told us it was just busy and our dog was fine. Dr. Sherer atleast offered an apology, which was the LEAST of what should have been done. We will NOT be taking our business back to this location, and will advise any other pet parents we know and meet to not go as well.
8 years ago (17-10-2017)
Horrible Hospital. I started going to Banfield back in 2010-2011 when my dog was just a puppy after horrible experiences with local veterinarians. I couldn't have been happier and had several family members and friends sign up. As time went on and the Practice Manager at the time left things went down hill FAST. Every one i referred has left for the same reasons, one friend had to go as far as getting an attorney due to the shady practices in Estero. Here we are in 2017 and it has only gotten worse, the ONLY reason i continue to go to Banfield is the veterinarian that i trust and has done wonders with Thor. The office and administrative staff at this location are horrible and make the experience stressful for me and Thor. DO not go to this location, there is another in Fort Myers and in Naples that might be better, i have never gone to them. I may transfer to see how that goes but am actively looking for another veterinarian office. With a new Puppy on the way it time to find another location that actually cares about the health of the pet and the customer experience. I hate to say it, but i'm glad its not just me that sees the issues at this location. Despite all the complaints nothing happens and its obvious nothing will.
8 years ago (09-07-2017)
This team is always willing to help me answer my questions. And I have a lot of questions! Dr. Sherer has taken care of my two dogs on numerous occasions. He has a kind heart and my dogs know it. Both rescues and one was attack by 3 dogs.
9 years ago (24-10-2016)
So rude in customer service.
8 years ago (09-12-2017)
If I could give "Banfield", as a whole, a negative 5 star rating, I would. As a former employee, this has been the most unprofessional and disgraceful veterinary establishment I have ever had the misfortune of saying that I was a part of. However, this rating/review is for the public and for the local community whom own pets and are looking for a veterinarian. My advice? Go to a private practice. Check out your local veterinarian where your pet will get the best care at a better price. A majority of your veterinarians at Banfield are brand new graduates, over worked and little in-hospital experience, that you're dropping your pet off with for 8 hours. Let's not forget the "technicians" Banfield hires. Most have no experience, straight off the street, and they are the ones poking and prodding your beloved pets, monitoring under anesthesia, etc. Enjoy!
10 years ago (31-10-2015)
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