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Banfield Pet Hospital

  1. Alabama
  2. Alabaster Veterinary Care

Reviews, get directions and contact details for Banfield Pet Hospital

Story

Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 100 S Colonial Dr Ste 1800, Alabaster, AL 35007, USA
Phone: (205) 663-5639
State: Alabama
Zip Code: 35007


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Reviews
I love the location in Hoover, but this weekend, my dog was supposed to get his stitches out and they flooded and we needed to reschedule for the Alabaster location. My husband and I both called separately at different times and the receptionist took our phone numbers and said she would call us back in 5 minutes... well it's now the day our dog was supposed to get his stitches out. It's been a day and a half and she never called us back. Not to mention, she was very rude on the phone and seemed like she couldn't wait to hang up. She had no intention of reaching back out to us. So now we have to wait until our location opens back up to get our dogs stitches out. I do not recommend this location as it seems they do not care about their customers... Which is the only reason they have a job; it's to care about/for customers. Imagine if we had an emergency and needed to bring our pet in. This location is not dependable and just simply doesn't care.
8 years ago (10-06-2017)
I would give zero stars if it were possible. Expensive, cold hearted, and evil.
8 years ago (24-06-2017)
My pet died. The lady at the desk was very nice. Dr Byrd was also very helpful and nice. They waved my Office visit under the circumstances that one of my dogs had just passed. I'll be going back from now on.
9 years ago (24-12-2016)
Our dogs had been in for their well visits and 2 weeks later our puppy passed away due to unknown causes. I called Banfield to ask if we could bring her in to be cremated, and was shown absolutely no emotion whatsoever. My husband and I, along with our two small children, had to walk through the front doors carrying our sweet girl in a box. The vet saw us through the doors and never once came out from the back to acknowledge us. The receptionist was cold and barely said a word as I tried to compose myself. The most she said was asking for my credit card. We received no condolences at all. Most respectful vets do a paw print in clay or some sort of remembrance, but Banfield could obviously care less. When we took our one dog in for her next well visit, there was also never a word said about our other dog. Just surprising since most family vets are very personal and treat pets like people because that's their job. We will not return nor recommend them.
9 years ago (05-07-2016)
The prices are rediculous andnthe emotion the doctor haf was sickening will never go back do not recommend to anyone go to ur local vet a real vets office
9 years ago (15-11-2016)
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