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Banfield Pet Hospital

  1. Maryland
  2. Lanham-Seabrook Veterinary Care

Reviews, get directions and contact details for Banfield Pet Hospital

Story

Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

Address: 7475 Greenbelt Rd, Greenbelt, MD 20770, USA
Phone: (301) 441-1139
State: Maryland
Zip Code: 20770


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Reviews
I was late five minutes and they don't want to attend my dod poncho my dog is very sick of Addison disease
8 years ago (24-07-2017)
Came here and Dr.Owen and Bri were verrrrry sweet!
8 years ago (12-07-2017)
I take my 1 year old German shepherd 3 times and they don't prescribe anything that actually helps him. they are a scam they just want your money.
8 years ago (05-07-2017)
This was the worst doctor / experience I've ever had with my pet. First, they tried to charge $595 for an annual check up. Then, while waiting for the doctor to come in, I could hear him yelling and screaming with staff behind the door cursing and being completely unprofessional- for nearly 20 minutes. When the doctor did come in, he said that in order to treat my pet, they had to wear a muzzle. I kindly declined the service and said that I did not want to be seen by the doctor and that we would try a difference clinic and they still charged us $55 - even though my pet was not examined at all. I've moved around a bit and had a number of veterinarians in the past and this was by far the worst. Save your money and your pets trust - go to another clinic.
8 years ago (20-12-2016)
The Greenbelt Banfield is easily the worst vet clinic I have ever experienced. For nearly 3 years I took my diabetic cat there and received adequate medical care. I had to do a lot of research on my own and had to be very vocal when the advice they gave me didn’t jive with what they had said previously (for example, large changes in insulin dose because they forgot to update his file). The administration side was always abysmally slow. None of that would be enough for me to write a review to post online, though. I am writing because recently I took my cat in and he was diagnosed with bronchitis. The doctor prescribed a steroid and sent us on our way. About 4 days into giving my cat this medicine, he suddenly took a turn for the worst (zero appetite in food which has never ever happened before). I called the Greenbelt Banfield and the receptionist said she could leave a note for the doctor to call me tomorrow if there’s time. We ended up taking the cat to an emergency clinic instead where we were told he was in ketosis. Ketosis is a known complication that can happen when cats, particularly diabetics, take steroids. It can be fatal if left untreated and the treatments are thousands of dollars and a stay in the ICU. I was never told any of this by the people at Greenbelt Banfield. After talking to multiple veterinarians that I know personally, all of them were surprised at the dosage the doctor had prescribed for my cat. It was about double the amount recommended. They provided multiple textbooks and consultation guides for me. I contacted Banfield to discuss this and that’s where our problems REALLY started. The manager of the Greenbelt Banfield was very difficult to speak to. She wouldn’t return my calls. On two occasions I got the impression from the receptionist that she was right there but refusing my calls. I asked, repeatedly, for a face to face meeting with the doctor and was refused. I found out later that she had told the doctor that I didn’t want to speak to her and that started a lot of middle school level drama for no reason. I eventually insisted on having a meeting with the medical director. The times kept getting changed last minute and vague voicemails left so that I never knew what the plan was or what was going on. I eventually spoke to the medical director, Miss Gay Smith, on the phone. She claimed, repeatedly, that specialists she had spoken to all agree with the course of treatment but she was unable to provide any contact information for those specialists or peer reviewed literature that contradicted the published doses in 4 commonly used veterinary texts. I asked repeatedly and was refused (actually, she would agree and then simply not do it). This entire process left me feeling victimized. Not only was my cat ill, but I was being treated like I was stupid and major hoops were being made for me to jump through just to talk to someone about it. I felt, and continue to feel, that my pet’s care was not a priority (for example, after over a month of phone conversations about this, Miss Smith had to ask me whether we were discussing a dog or a cat. Really?) Most of these issues could have been resolved if they had only treated me like a human being with feelings and intelligence, and not a problem to be brushed aside. I will never go to the Greenbelt Banfield again
9 years ago (30-08-2016)
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