Bank of America Financial Center

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Address: 3260 Preston Rd, Plano, TX 75093, USA

Phone: (972) 423-4196

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State: Texas

Zip Code: 75093

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Reviews

This is in my neighborhood, I like the services and the staff, they are very friendly, helpful and professional. 

 8 years ago (01-09-2017)

I like the friendly & efficient staff.  
Never had a problem

 8 years ago (04-05-2017)

I dread having to actually go into this location or really any location of Bank of America.  They have become so "salesy" and just obviously overly fake friendly.  When you walk in the "defense" team moves in to try an do everything to keep you from talking to a teller, they defend their people better than Tony Romo's defense line.  Why can't I just talk to a person??? I know the drill, I've been with Bank of America long enough to know when I need and ATM or a teller.  Then when you do talk to a teller, they act like its a bother.  I do my auto loan, business banking, personal banking and my daughters 2 accounts are with them.  What REALLY bothers me, is when I try to withdraw money.  This is not the first time it's happened, it's happened multiple times with the manager Nicole.  I'm in here a lot and they act like I just passed a holdup note to the teller.  When Nicole comes to verify my signature she acts like I'm a criminal, makes me re-sign and re-sign and verify address, birthdate, last transactions ALL of this and with a bitchy attitude acts as if all of this and my signature on my withdrawal slip is so way off that she gets extremely condescending.  Bank of America why don't you just do finger printing? People don't physically write anymore--so signatures drift over time--fingerprints don't.  I mean a passport isn't good enough, I can recite my SS# backwards while walking on a straight line. She claims she just trying to protect my money, but really what more do you need to verify that I am who I am--a blood sample? The signature is my signature, it matches my passport, my drivers license, govt documents--so really I'm not sure how it could be that far off, is my E leaning to much?
This attitude, this approach, and to add more than once I've heard this same manager complaining in the lobby to the team their about the "numbers" being down, just makes me want to take my money elsewhere.  Apparently I'm not alone, if their numbers are down.  I'm moving ALL OF IT, bringing my business, my savings, my auto loan and my daughters accounts elsewhere.

 9 years ago (02-07-2016)

It was a bank drive thru, what can you say? Nice multi-functional 
ATM's that offer lots of services. Liked the remote teller feature, it helped when I stopped outside normal bank hours.

 9 years ago (20-05-2016)

I like that they ask people in line for the teller if they can do anything for you and I like the multifunctional atms

 9 years ago (17-12-2016)

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Bank of America Financial Center

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