Bank of America Financial Center

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Address: 1701 E Expy 83, San Juan, TX 78504, USA

Phone: (956) 781-4792

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State: Texas

Zip Code: 78504

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Reviews

I'm not a customer of the bank but I deposit weekly money into a business account , the service it's beyonde bad !!! The wait in line is excruciating long every time with out a fail , the people waiting in line are filled with frustration and all these while the manager is carting herself around almost like to add to people anguish with out a care in the world and doing she knows what because not once I ever seen her apologize to them for the wait as if the customers ment nothing to this bank and they are in the service to the bank and not viceversa !!! Today I assisted to an argument between an very already upset customer waiting for more than an hour to cash a check !!! From the conversation I heard she had all the good reasons to feel that way .... the way the manager solve the issue ... well she's said " mam next time you'll have to come in for this service because we no longer provide this service through the drive through !!! I couldn't believe my eyes the attitude she gave to that irritated to max customer by the long wait as if it was her fault WOW !! Ridiculous , not once she apologize or said she's sorry her wait ,... when the service industry has gone so horrible wrong and the customers are treated like nothing at the cost of their money and time . This bank needs new management ASAP or some basic customer service training for the manager in place .

I'd give NO STARS to this bank if I could ....ALWAYS a ridiculous long WAIT , no courtesy shown to their clients , NONE what so ever !!! It's absolutely insane that their customers have to humble themselves in such manner to get service from it , I only deposit money for the business I manage but if i had to choose a bank to manage my money it will definitely not be them ... their service it's beyond bad and I'm referring here to the ridiculous long waits regardless if you walk in or use the drive through ... time is precious , only to look at the people wiring in line and you can read the frustration on their face !!!!

 8 years ago (07-08-2017)

I'm not a customer of this bank but wanted to deposit money to someone that had an account with Bank of America. I couldn't because they have horrible hours. They close by 4. Why? Most people work at least to 4 or 5.

 9 years ago (08-12-2016)

Extremely understaffed. Took me over 30 minutes to make a payment with only 2 cars ahead of us. Hire more tellers!

 9 years ago (23-07-2016)

The addres is wrong it on the other side by wal-mart on the south side of the express way

 12 years ago (09-10-2013)

Great banking experience

 9 years ago (22-05-2016)

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Bank of America Financial Center

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