Bank of America Financial Center

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Address: 306 Main St, Edmonds, WA 98020, USA

Phone: (425) 672-0405

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State: Washington

Zip Code: 98020

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Reviews

They temporarily "lost" my husbands paycheck so it didn't get deposited until FIVE DAYS after we physically walked into the bank to deposit the check. Causing a whole chain of overdraft fees that should've never happened. Customer service was a pain to deal with. Called Salal Credit Union today and they've bent over backwards to help us switch banks an move all our loans over to them. What a breath of fresh air. We will promptly be shutting down our accounts with B of A. I have never had a good experience with their customer service and this just pushed us over the edge.

 8 years ago (01-08-2017)

BOA requires I provide an  I.D. to make a deposit for my employer. I gave them my Driver's License. I forgot to ask for it back. After 2 weeks they told my boss they had my license. I received it back today. They made absolutely no attempt to inform me my license was at their branch.  They could have called me or dropped it off at my employer  across the street. They did nothing. I spent hours looking for my license before I gave up and paid for a replacement. This is horrible service in my opinion. I look forward to canceling my BOA credit card as soon as it's paid off and not having any type business with them. If they can't or refuse to take 10 seconds to call me about my driver's license why should I trust them them with any of my accounts? 

Torin

 9 years ago (24-08-2016)

Customer Service at BOA is outrageous!  My biggest complaint about BOA is customer service and has been for years.  I took the time to schedule an appointment via their internet site to avoid a long wait in the bank.  Forget that idea because after waiting 10 minutes I asked why I was not given any precedence and they just told me the personnel were busy and there was nothing they could do about it--without even a "sorry."  

 10 years ago (02-12-2015)

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Bank of America Financial Center

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