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Bank of America Financial Center

  1. Maryland
  2. Ijamsville Finance

Reviews, get directions and contact details for Bank of America Financial Center

Bank of America Financial Center
Address: 5704 Buckeystown Pike, Frederick, MD 21704, USA
Phone: (301) 698-6019
State: Maryland
Zip Code: 21704


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Reviews
I have been a BOA customer since 2004. I recently was married and stopped in the Buckeystown Frederick, MD branch to see about changing my name. The Bank Manager told me that there was a 30 minute wait but I could go on line and make and appointment. Also, I would have to come in with my husband since both names are on the account. I went home and scheduled an appointment for the next day at 10:00 am. We both took off work and arrived at the bank at 10:00 am. No one approached us. We looked for some help and told the clerk we had an appointment at 10:00. She told us to take a seat. 15 minutes later, no one came out. I stuck my head in the managers door and he came out and said they were running behind. I mentioned I had made an appointment. He said it shouldn't be long. At 10:41 no one had even checked in with us. We set up an appointment at another branch. As we were leaving we went up to the window and mentioned to a lady that had been working with other customers at her desk previously that we were leaving. She smiled and said okay. That was it. Horrible customer service, not even acknowledging customers waiting for scheduled appointments. Later that afternoon the branch manager called to apologize. Then to make matters worse, the appointment email came back and said we canceled. I do not think I will be visiting this branch office in the future.
9 years ago (17-10-2017)
I have been a BOA customer for over 15 years. I recently got married and changed my last name. Today, I brought in a check to deposit from a vehicle that I sold. The title for the vehicle was in my maiden name, so the buyers bank wrote the check out to me using my maiden name. No big deal right? Because my bank surely has my account history and can see I just got married, but my name on the check mached my name in my account from a year ago...right?!. NOPE. They refused to even check my past history. They said my name doesn't match and they couldn't deposit it. Thank you for wasting my time BOA. We all know you can clearly look up customers bank history...you were just being lazy. After all these years, I will be switching my business to Navy Federal. Not happy.
10 years ago (16-11-2016)
It's nice that they have the ATM inside the building, with limited card-swipe access after normal hours. Definitely makes everyone feel safer when using the ATM.
10 years ago (10-05-2016)
The drive thru wait times are ABSOLUTELY RIDICULOUS at this location!!!! This has to be the SLOWEST BOA that I have the misfortune of being forced to use. My motorcycle began to overheat before reaching the tube and I was next in line!!!!!
10 years ago (04-11-2016)
This is a wonderful location.I went there August 23, 9 am. Kashif Raza was very helpful. He spent over an hour with us. He was knowledgeable and friendly. Thank you Kashif for your excellent service. No other bank has ever left me with that impression. I would highly suggest this branch to others. Thank you Kashif again!
10 years ago (01-09-2016)
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