Bank of Charles Town

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"Founded in 1871 by farmers, orchardists, and small business owners, we have always been about neighbors helping neighbors with their financial services. We work within the communities we live. "Rooted In Tradition. Growing Our Communities."Member FDIC Equal Housing Lender"

Address: 5480 Charles Town Rd, Kearneysville, WV 25430, USA

Phone: (304) 876-2563

Website

State: West Virginia

Zip Code: 25430

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Reviews

Colleen Busey was a pleasure to work with and had a fantastic attitude. I'm a hiring manager in the federal gov and if I could hire personal like her I would have a fantastic team. Alex

I’ve banked with Fort Sam Military Bank, now Bank of America for 36 years. I spent 90 minutes on the phone only 36 minutes to reach a human and they failed to fix the problem. This was call number four in the last week totaling over four hours on hold or waiting for them to look up information or ask a supervisor for help. Over the last few years under BoA service has declined to the point I am moving all accounts to BCT so when I have a problem, I can walk in and they resolve it in minutes. I can drive to the bank, get my issue resolved on the spot, stop off for lunch and drive home in less time it takes to call BoA. BCT has never failed to help me same or next day in the four years I’ve dealt with them. I look forward to doing all my banking here.

Tammy was amazing to work with and so was Amber, it was the smoothest and most efficient transaction I have ever experienced. Their attention to detail and responsiveness were unmatched. I would highly recommend them!!!

Banking with BCT has been amazing. Online access is a breeze and customer service has been quick and helpful.

Best bank for my banking needs. Always the best people there to help and point me in the right direction. Harrison Robinson was amazing and very thorough with helping us with our whole family's banking needs. Great service! Thanks for all you accomplished for us.

I would like to take a moment to express my sincere gratitude and appreciation for the exceptional services provided by the Bank of Charles Town, and in particular, their incredible customer service team. I have been a loyal customer for several years and have had nothing but positive experiences with this bank.  The Bank of Charles Town's commitment to providing the highest level of customer service is simply outstanding. From the moment you walk through their doors or contact them via phone or email, you are met with warmth, kindness, and genuine interest in your needs. Their team is always willing to go above and beyond to ensure that every customer's needs are met and that they leave with a smile on their face.  In particular, I would like to give a shout-out to two incredible individuals on the Bank of Charles Town's customer service team - Velma and Page. They have been instrumental in assisting me with a variety of banking needs, and their dedication to their work is truly remarkable. Velma and Page are knowledgeable, patient, and always available to answer any questions I may have. Their professionalism and friendliness have made every interaction a pleasure, and I always feel confident that my banking needs are in good hands.  In conclusion, I highly recommend the Bank of Charles Town to anyone looking for a banking institution that truly cares about its customers. Their customer service team, led by Velma and Page, is exceptional and a true asset to the bank. Thank you, Bank of Charles Town, for your commitment to excellence!

As a customer for years, I've always been given great and reliable service here. It's good to know that a local branch can exceed at what is hopes to provide its community. Over the years, I've welcomed the renovations inside and admit that it's one of the nicest-looking banks I've visited. Inside, there is plenty of seating in case you experience a wait of any kind with coffee and other refreshments available as well. An outside ATM is in the front with a three-lane drive-thru to the back.

We really appreciate Colleen and the whole team always willing to do their best to help!!

Just tried to open 2 savings accounts for my kids. Waited in line to get up to the counter to get left their waiting while the person who was helping me to go help someone that walked up after I did. Waited there for about 20 minutes just to get told to go wait in the lobby for someone to see me.  After waiting there for another 20 minutes or more they tell me they won't be able to help me today. If I had just be taken care of when I first walked up to the counter I more then likely could have been seen. Instead multiple people who walked up to other tellers while I was left waiting the first time got get seen before I even got taken care of.  Will not bank here. While waiting I witnessed multiple employees standing around having conversations amongst themselves amd goofing around.

I've been with BCT Charles Town Branch for about 10 years now give or take. I have not been seeing the familiar faces I'm used to, BUT still get great service! The past few weeks I've gone Kyle Schools has assisted me with everything and he's fantastic! Very friendly, and quick and makes my trips a breeze.

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