Bank of Colorado

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Address: 1199 Main Ave, Durango, CO 81301, USA

Phone: (970) 247-5151

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State: Colorado

Zip Code: 81301

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Literally might lose my housing in another country thanks to Arielle, the worst bank teller in history! I was sent to her to inquire about an international wire transfer to South Korea, as I'm studying there in the fall and I need to wire money over to secure my spot in the dorms. Arielle gave me plenty of false information, telling me it's easier to send the money in Korean won rather than dollars (because the rate of exchange is always changing and it will take longer to convert it all, and I have a strict deadline for this money to get there) and that I should come back the next day. So I did! I then was told that they don't do Korean won. I asked why I was given that option if it's not even a thing, and Arielle proceeded to tell me, in quite possibly the rudest tone I've ever heard from someone who is supposed to be professional, that she had never done a wire to Korea. Don't you think she should know which currencies they can do? Couldn't she have looked it up before giving me false info? Couldn't she have been a little more polite when addressing a customer she blatantly lied to? She had the nerve to talk down to me so rudely when I'm about to lose my place to live due to her negligence and inability to give correct information to customers. Bank of Colorado needs to get it together.

 9 years ago (08-07-2017)

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