Baskin-Robbins

Reviews, get directions and contact details for Baskin-Robbins

Address: 1927 Harbor Blvd Ste D , Costa Mesa 92627, CA, US

Phone: (949) 645-8173

State: CA

City: Costa Mesa

Zip Code: 92627

Opening Hours

Monday: 11:00-22:00
Tuesday: 11:00-22:00
Wednesday: 11:00-22:00
Thursday: 11:00-22:00
Friday: 11:00-22:00
Saturday: 11:00-22:00
Sunday: 11:00-22:00

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Reviews

Great place for daddy-daughter dates. The staff is absolutely awesome. I always forget to bring cash to tip the servers, they deserve it! As far as ice cream is concerned, you can’t beat their selection of frozen goodness. On a hot day, the AC, cool treats and friendly experience is worth your while.

This review is on the service I received tonight. My friend and I went for ice cream and I purchased a single scoop of toasted peach ice cream. We had asked if they were giving samples and one of the employees told us they were not. We made our purchase and went out to the car to eat. After 2 bites I realized there was something wrong with this flavor, it was very artificial tasting and frankly, pretty gross. I went back in and let them know I could not eat the ice cream could I please just get a different scoop to replace it. The young man who was working was very sweet, but the female who stepped in very rudely stated that because I tasted it she could not give me something different. I told her I took 2 bites and it is really gross, she again said no, you tasted it so there is nothing we can do for you. I said ok, then I would like my money back, she refused. Then I asked her what the managers name was, she told me she isnt allowed to give out that information, so I asked her name, Joana. It does say her name on the receipt. So tonight I wasted $6.00 $4.30 + $1.70 tip on 2 bites of very gross ice cream and a whole lot of very rude attitude from Joanna. I will never again spend my money at this shop, I will choose to spend my money elsewhere where they actually care about customer service.

I don't care what excuse they have but they refuse to answer the phone on a Tuesday night. Not only that, they hang up on you without even saying a word! I don't care how "busy" you think you are, that is just so unprofessional and rude, which I know no one will have a spine enough to even call me back or prob even respond to my review. You will never have my or my family's business ever again and be sure that I will tell everyone who will listen! Bye! So sad, used to be my favorite place growing up. Guess things change. Way to go self-absorbed millennials!!

I come here about 3 times a week.  1. - I use it as an excuse to get out of the house during quarantine and 2. - for the Vegan Chocolate Chip Cookie Dough!  As a non-dairy eater, I'm stoked that BR is offering that AND the Coffee Caramel Chunk! YASSSSS!!!!!!  The store is average-sized, with several tables that can accommodate couples or small families. They've since been removed to accommodate social distancing. There is one fridge for bottled drinks and two freezers hold cakes and pre-packed quarts. Imagine my surprise when I found a trove of non-dairy Chocolate Extremes!  The associates are usually teens - or are they older ? - It sucks getting old! They're all super nice. They need to clean the scanner though. I always have trouble paying with the mobile app. Only there though... I use mobile pay everywhere and you should too, kids!  Always tip in cash and WEAR. A. MASK!

The staff here is always very friendly. Matt helped me use a deal/reward that I had on my Baskin-Robbins app, and I really appreciated it. The customer ahead of me picked up an ice cream cake and that looked delicious too!

I was not greeted or acknowledged by staff when I walked in.  Being 6'6 I'm not hard to miss.  As I patiently waited my turn new customers entered the store and we're helped right away.  I again patiently waited my turn standing Infront of the register in clear site.  Once again more customers came in and were helped right away.  I left the establishment and went to Rite Aid where they have Thrifty ice cream at half the price Baskin Robbins charges.

Nice team work so gently and friendly.

Staff is always a group of young kids, but they're usually polite & attentive.  It's a franchise so you know what to expect in terms of product.  Niece loves coming to this location with us whenever she's visiting; always making great memories over a scoop of ice cream!

Great service always delicious will be returning I had one of those when did ice mocha drinks loved it!

Janet the franchise owner wouldn’t give me my job back when I applied at the beginning of the summer  :. I guess this is my way of coping.

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