Baskin Robbins

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Address: 1946 S Seatac Mall Ste B42 , Federal Way 98003, WA, US

Phone: (253) 946-3375

State: WA

City: Federal Way

Zip Code: 98003

Opening Hours

Monday: 10:00-21:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-21:00
Sunday: 11:00-18:00

Update Info

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Reviews

I purchased a cake and the gal at the counter said she wasn't qualified to write happy birthday on it so the cake was blank.  The cake was pink and it had chocolate. I specifically asked for vanilla. I didn't want the pink cake but she said it was the only one that was white cake/vanilla ice cream, there was a description in writing on the box but it wasn't legible. I brought it home and it wasn't the cake I wanted but of course I didn't know until we had cut into it.  The birthday girl doesn't like chocolate.  Their cake selection was very limited but the cake tasted really good so I will give them 3 stars my daughter didn't eat her cake.

I order a cake a week in advance, I specifically ask for a design and colors. When I picked up my cake the colors I chose were wrong but it was on the order sheet with the cake.They didn’t give me any explanation neither they call me to let me know. My son was super disappointed I was more disappointed on trusting the Federal Way Baskin-Robbins since it was closer to the location of the party. The employees inside the South center mall are more professional and care more for there clients.

We always enjoy the icecream here. 45 flavors. Even pickiest can hind something good. Cups, waffles, sugar or cake cones, with ot without chocolate cover to choose from. We paid over $20 for 1 adult and 3 kids. Pretty expensive for the icecream. I wish they offer samples as they used to. Not too friendly but very patient server. We will return. Not too often but will return.

There are a lot of Baskin Robbins closing down in the greater Seattle area, and this one is our new go-to location! They always seem to be well-stocked and the staff are friendly and helpful.

I came into this Baskin Robbins today at 6:30 and was absolutely amazed by the incredible service and attitude of the workers. I was having a bad day today, and the 3 girls with brown hair working there were so nice. I suddenly felt so much better because the atmosphere of this Baskin Robbins is so heart warming. The girls were cheerful and a pleasure to meet. They recommend some of there favorite flavors to me, including the delicious pralines n ice cream. The place was incredibly busy, but they handled the chaos with dignity and a positive attitude. The girls also added a nice touch to the place by playing their own music. I loved the energy of this Baskin Robins, and the service was incredible.

Based on my experiences here, the customer service from the employees has been pretty good. The ice cream itself was fine. No issues overall and would return.

The customer service was SOOO good! I went to this Baskin Robbins on 6/20/18, the two girls handled all of the chaos really well. There were some rude customers that they treated really respectfully! The sundae I ordered was very clean and perfect and tasted amazing! 10/10, really good job girls! If you ever read this.

Asked for a vanilla ice cream w chocolate swirl and was given chocolate with some whitish stuff in it. Girls were rude and not customer service oriented and when told I was hearing impaired they made little effort to accommodate my disability. Will not return there again! Definitely should avoid this place as it is over priced with poor service from teenagers.

I went into the baskin Robins at the commons in Federal Way on 6/20/18 at 7:33pm the two girls working were very rude and not very customer server friendly. They had their own music blasting so load I could hear it by the Movie theater in the mall. And the music was very inappropriate their was a little kid in front of me about 8 and the parents had to cover his ears for he couldn’t hear the music. And all they did was smiled and turn it up louder. When I was waiting, the family had all their ice creams I was waiting for 5min after they paid to get helped. The milkshake I bought was water thin and didn’t taste very good. I am very dissatisfied by the customer service there hair was down and there pink spoons spilled on the ground and all they did was pick it back up and threw it in the containing and didn’t threw it away, that’s very unsanitary and how There attitude was very intimidating.

I really had a bad experience with them. I ordered a cake and I told them that what design I want and I told them to write the name on cake. It was their worker who wrote the information that he took from me. But when I went there to get my cake. There was no design on cake and there was not even a name on the cake. When I asked her where is the design and name,  she said that she don’t know. Then I told her that I gave the name when I ordered that cake and then she said that they couldn’t read their coworker handwriting and then I said that I gave my number on the paper and you should have called me but they didn’t called me. She said she is manager but their is nothing she can do. It was clearly their fault but instead of admitting or saying sorry she was clearly giving me the attitude. I asked her to give me the number of the owner but she refused and then I asked her that when he is coming, she said she don’t know. I don’t even want to give them a one star but I didn’t have any other option.

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