Baskin-Robbins

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Address: 807 W Vine St , Kissimmee 34741, FL, US

Phone: (407) 933-2545

State: FL

City: Kissimmee

Zip Code: 34741

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Reviews

Staff is quick and we're nice to us and others dinning in. There was a lot of traffic on the drive thru window but overall a good time. Bathroom need more attention.

What bad store is this!!! Wow. Got a Sunday and they did not have spoons. Did not have sirope for sundays. Nothing. I requested a refund but the employee did not know how to do it. What a shame for Baskin Robins!!!

Laura was amazing today and I really appreciated talking with her and her coffee recommendation. Amazing customer service. Hope to see her there again in the future.

Waited about 20 minutes in line to order a sandwich. Was told not doing sandwiches at that time by employee. Should have said something when I walked in that way I would not of wasted my time

What a nightmare. Ordered via Uber Eats 2 pints, 1 Snickers and 1 mint chocolate chip. They didn’t have Snickers so they sent a quart of Mint CC and a message with the driver saying they were out of Snickers, never communicated the lack of product thru the app. We turned around and ordered a pint of cookies and cream since the one of us is allergic to mint hence why we ordered 2 flavors and they sent 2 scoops of C&C. Do not order from  here. I’m only giving 1 star because the ice cream tastes good.

I was VERY disappointed with the lack of professionalism and interest in the jobs that these people have at this company and specifically this location. The young man that “served” us was extremely abrupt and borderline rude in his responses to our questions: our simple questions about what flavors they had...Only because this isn’t the first time they seem to be out of normal flavors at the most unlikely times of the day, we asked if they’re always out of chocolate chip. His response, “I don’t know. I’m new here.” No eye contact the entire time in the drive through. Talking and acting very lazy-like. Overall, looking very unprofessional.  I wish I could say that it was just this time at just this location. I have been to a multitude of Baskin Robbins’ over the years though, from Tennessee to Florida, and at almost every single oneliterally, no exaggeration, I have had issues with lazy/rude/unprofessional employees. At this point, I’m led to believe there is a deeper rooted problem within the training, values and ethics of this company as a whole. VERY Disappointed...

Laura has an extraordinary customer service, made us feel really comfortable. This company is really lucky to have such an amazing employee like her!

I love doughnuts because it's also a DD's and I love the ice cream from Baskin Robbins but every single time I come to this location, there's always something wrong. No milk, no ice cream, they forgot, etc. and they don't even have welcoming customer service tones! Only one guy has ever been kind to us here while everyone else just rolls their eyes and clearly doesn't want to be dealing with anyone. Save yourself the trip and go to the Baskin Robbins in Hunter's Creek!

Having a date night and ordered 2 pints via Iber Eats. One snickers, one mint chocolate chip. We received one QUART of mint chocolate chip and no Snickers they were out of snickers, but didn’t bother to tell us so we could pick a different flavor.  I then ordered a pint of cookies and cream to replace the missing pint. That means another delivery charge, tip etc. what I got was 2 SCOOPS of cookies and cream! Seriously, just close. This is embarrassing!

If I could give them NO STARS I would of the last five times that I have went to Baskin Robbins to order my mother's favorite dessert they have not had the marshmallow toppings not only at the store on the Vine Street location but also at the store in bvl.  if you're going to offer  ice cream and toppings don't you think that you should at least have the ingredients to make it.  They certainly did not get my money Dairy Queen did

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