Baskin Robbins

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Address: 1614 Annapolis Rd , Odenton 21113, MD, US

Phone: (410) 674-3800

State: MD

City: Odenton

Zip Code: 21113

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Reviews

They never have hot fudge! I tried to order 3 scoop sundae with 2 scoops peanut butter & chocolate & 1 scoop mint chocolate chip, they didn't have the mint. I changed to 2 scoop pb&c with hot fudge, no hot fudge. I get home & of course the order is wrong, I got vanilla ice cream with chocolate chips & chocolate syrup. Such a simple order & it's wrong. Tried to call & of course they don't answer the phone.

This location is one and the same as the Dunkin Donuts. Both are staffed by the same people and that staff is minimally involved with the customers. They were getting into verbal arguments in front of customers. You can't give your order at the counter; if you walk into the store you have to use the kiosk, and then walk over to the counter and talk to them in the exact same way as you would have anyway while giving your order. It makes no sense and makes for a cluttered customer experience. I will not be coming back inside the store. Might not even come back to the drive thru.

Dear owner, check on your night shift. Your store says it closes at 10pm but at 9pm both of your employees are just sitting there watching the drive thru go by. If you close at 9pm then change your posted hours via Google.

A bunch of kids there. Like how many ___ does it take to make a milk shake, scoop ice cream and hand out premade food. Clearly more than they have cuz these ones cant do it effeciently. Might as well make your milkshake at home. They gonna cheat u n pour a milk in it.

Store refused to cancel a uber eats delivery order when they're out of the entire order and wanted the customer to cancel so the restaurant keeps their fee/money for the order that they don't even have. Also they didn't attempt to contact the customer and only told the delivery driver after they arrived to notify me the customer that they don't have the entire order available and proceeded to have the galls to ask the customer to cancel instead of having a order added to their cancelation quota metric on their meters.

The employees were friendly and the store was clean. We got the ice cream cake. It was very disappointing! Nothing like Dairy Queen or cold stone I would not recommend ice cream cake.

I made an order through Uber Eats, and have watched three drivers drive there just to have their time wasted. I went to check this location's reviews and saw the review from Allen Wang from just four weeks ago about the same issue. Neither the store nor the drivers have contacted me, but Allen's review cleared everything up. As of my review, Uber is currently sending a fourth driver.

Went to this location at 7:50pm. Tried to go to the inside and the doors were locked, and was signaled to go to the drive thur. Went through the drive thru and order 3 chocolate shakes. The lady that gave me my order rolled her eyes when she gave me the shakes. The shakes were like chocolate milk. We had to put them in the freezer to make them like shakes. As we were waiting at the window, there were customers on the inside. The girl at the window said " im sorry about that, we were cleaning up the inside because we are about to close". I came home and Google says they close at 10. I get being under staff, but the staff that was there didnt seem like they wanted to do their job.

There are so many flavors to choose from and each one is delicious. Their cookies are nice and warm and there are as much toppings as there is ice cream flavors

Clean. Attentive staff. Came in around 3pm On a Saturday. Warm and cozy. Free WiFi. Comfortable seating.

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