Baskin Robbins Ice Cream Store

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Address: 127 Franklin Rd , Brentwood 37027, TN, US

Phone: (615) 377-4798

State: TN

City: Brentwood

Zip Code: 37027

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Reviews

The Original Ice Cream landmark of Brentwood! Good ole ice cream place I visited as a kid, took my kids to and now I'm taking my Granddaughter! Only reason it's not a five, it's never had enough tables inside!! Affordable, good service, clean and has a nice selections of sherbets AND ice cream!

I asked the worker if I can have extra flavor in my ice cream. This young hard worker scrapped the floor clean and put the clumps of dirt directly into my ice cream. When I told him about the clump of hair sitting on top he promptly took it out and ate it in front of me so I’d never have to see it again. Thank you for the memorable experience.

Great, creamy ice cream with many different flavors, size, and toppings. Not so large inside, but several kid-friendly tables under the roof outside. Pretty quick service. Low key place to hang out for a quick treat.

How is it that an ice cream store refuses to make milk shakes after 9:00 if they don’t close until 10:00?? Same employee turned down my step-daughter two weeks in a row. Two Friday nights in a row The other girl working even said all the milk shake machines are broken. You’re an ice cream store...you make ice cream treats. Wish she had gotten the employee name so I could post it here so the manager will hopefully see this! I guess good help is hard to find. Unfortunate.

Absolutely the worst customer service! My family and I have been customers at this locations for years and have never received the treatment we received this afternoon. Upon ordering, we received our shakes and they were not properly done. So I proceeded to let the employee know and she caught an attitude and her response to me telling her she added extra chocolate when I requested not to her response was  the ice cream has chocolate DUH! She then proceeded to argue under her breath and even argued with the manager in front of us. The manager asked her to leave and she refused to do so. Needless to say, will not be returning. Thank you to the manager whom still attempted to fix our drinks whilst dealing with this unprofessional individual.

My kids walked in and said "Wow, Mom this place is pretty!" And they absolutely love their ice cream! The staff was very friendly and the service was quick. Highly recommend!

IceCream is great, much better than Jenis flavored frozen wax.  This location is pretty dumpy though. The workers look like they just walked in after a day at highschool. No uniforms of any kind, no gloves used after touching their phones, not a word said to any customers.

Was so excited to go to Baskin Robbins worked there as a kid. Drive from a dance comp at Opryland Hotel. Arrived at 9:34 pm and they closed 25 minutes early. Time posted is 10pm but closed before 9:34. Disappointing.

I came in a little before 5pm on 9/8/18. When the store is empty and two customers walk in the first thing staff should do acknowledge. When the customers ask for the a sample the staff should not continue their non-work related conversation and make the customer ask for the sample a second time. The staff should not be touching their hair and tucking it their hat, in front of the customer, without washing their hands afterwards. The staff should not be making idiotic jokes and touching their mouth while laughing and not washing their hands. Staff should not assume the customers cannot hear their ridiculous bird calls they're cupping their hands over their mouths to make just because the customers are sitting outside, because we can. One of the three staff members currently doing nothing inside should come outside and clean the dry, crusted ice cream residue off of the tables. Thank God they don't actually touch the ice cream or I would be too disgusted to eat what we purchased. I DO NOT recommend that anyone ever eat here.

Came at around 9:35 pm. Got kids out of the car seat and walked upto the door to find out that the place was closed 25 MINUTES early and employees kids dancing and joking on the inside.

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Baskin Robbins Ice Cream Store

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