BBVA Compass

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BBVA Compass offers innovative and industry-leading products and services with a focus on providing customers with financial solutions to fit their lifestyles. BBVA Compass is a Sunbelt-based financial institution that operates more than 650+ banking branch locations including Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. BBVA Compass ranks among the top 20 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama, Texas, and Arizona. BBVA Compass has been recognized as one of the nation s leading Small Business Administration (SBA) lenders, earning Lender of the Year honors. 2015 BBVA Compass Bancshares, Inc. Compass Bank is a Member FDIC and an Equal Housing Lender. BBVA Compass is a trade name of Compass Bank, a member of the BBVA Group.

Address: 1300 E Central Texas Expy #101, Killeen, TX 76541, USA

Phone: (254) 526-8880

Website

State: Texas

Zip Code: 76541

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Reviews

Let me start off by saying that I've been a BBVA customer for almost 4 years. Let me also say that if I could give this branch negative stars, I would. There are a few helpful tellers at this location but a lot of the employees, including the manager, have serious attitude problems. Not to mention their hours are garbage and their ATM doesn't accept cash deposits lately for some reason. I was charged a whopping total of 9 NSF fees due to bank error and their ATM not accepting cash deposits. I was told my account was positive and I wouldn't receive these fees, but if I did, that they would credit them back. 
The first 5 that accrued were credited back after I spoke to two different people, but unfortunately due to the NSF fees making my account negative, I was charged an additional 4 fees even though I haven't used my debit card in almost 5 days. 
The manager refused to help me. She acted like it was my fault. I finally got the issue resolved via the liaison to the district manager who after just a few minutes figured out what happened (she was awesome) but I'm just appalled at how horribly I was treated at the branch. 
I suggest banking elsewhere. 

 9 years ago (06-07-2017)

I went into the Killeen, TX Branch today and I just want Johnathan Sanchez's supervisor to know he is an amazing and caring employee.  I had a seat in one of the chairs in the lobby because the line was rather long, and being 39 weeks pregnant, standing around can be exhausting.  Jonathan noticed that a customer walked in after me and immediately got in line in front of me, without asking if I was in line or anything.  I wasn't upset cause I understand, but, Johnathan noticed and pulled me to the side, and helped me get my deposit done quickly, and I didn't even have to leave my seat.  I really appreciate him going out of his way, things have been hard recently but he made my day.  He mentioned something about the Temple, TX branch, so, I'm not sure which he works for originally but if this could get to a supervisor, I would appreciate it!!  Thank you Jonathan!  

 9 years ago (30-06-2017)

Worst bank ever, trying to buy house took 5 weeks for them to schedule apraisal. They pushed the closing date back 3 times they make promides they will have documents sent and don't send them, also don't call to inform you of what's going on. Def worst experience ever

 9 years ago (20-06-2017)

Excellent service!!

 10 years ago (15-10-2016)

Excellent service 

 11 years ago (11-11-2015)

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