Ben Franklin Transit

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Address: 1000 Columbia Park Trail, Richland, WA 99352, USA

Phone: (509) 735-4131

Website

State: Washington

Zip Code: 99352

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Reviews

Since they've increased the amount of bus and extended their hours I now give the Ben Franklin Transit bus service a 4 out of 5 stars instead of the 3 that I've predicted, I really like the new updates a lot and plan on riding Ben Franklin Transit more often now that we're approaching winter.

 9 years ago (26-10-2017)

Well in a normal day they said important intersections, thats normal but in a really ugly day like full of snow in the streets when you really need to know which street is it they just keep very quiet like they are mad or something like they don't really care!, my worst experience in a bus, I think they are just drivers because in customer service they have cero experience....I don't think they deserve a star....😡👎

 10 years ago (15-12-2016)

Rely on BFT and Night Service. Most of the bus drivers are decent but I wish they would wait till all buses were at the station (even just a few minutes). Really irks me when I get to the station in Richland, late by one minute and the 120 has already left for Kennewick.

 10 years ago (23-09-2016)

I have been riding the bus since my car broke down for a week now. I have been yelled at by the bus drivers for asking a question, I've studied the book that tells you the routes, I get out there on time but there always late. The bus drivers are very unfriendly, I've yet to encounter a nice one. There energy is just cold. The scheduled hours that the bus runs on is ridiculous every hour in the morning until the afternoon, It really puts a damper on when your trying to get somewhere and you have to miss the bus waiting for another half hour, all in all, My experience so far on the BFT, has been a total nightmare. 

 11 years ago (03-11-2015)

I swear to God if they dont update there god dang app im so pissed! I'm just trying to get where i need to go! They're never on time and if there was another bus service i'd be using it. Man they piss me off.

 11 years ago (31-10-2015)

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