Benihana

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At Benihana, it's not just a meal, it's an experience. Enjoy teppanyaki favorites like Hibachi Steak, Chicken and Shrimp, as well as sushi and sashimi.
Become a member of the Chef's Table! http://www.benihana.com/thechefstable Available only at US locations. Excludes Hawaii.

Address: 50 Tri County Pkwy, Springdale, OH 45246, USA

Phone: (513) 772-4800

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State: Ohio

Zip Code: 45246

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We typically love this place, and don't get me wrong the food is good. However last night my husband was extremely irritated by the long wait. It doesn't take 2 hrs to prepare grilled food for 6 people. Our cook was nice enough, but super slow in our opinion. I mean we already have to wait around that grill for our cook to get there anyway so all of the extra entertainment we really don't need or want at this point. We're already entertaining ourselves so get on with it already and cook the food so that we can eat and get out of there.

 9 years ago (14-10-2017)

Benihana used to be good. Now it seems like the managers are ruining what was once a pleasurable dining experience to make the restaurant more profitable. The first time we went there and were served a little plastic container of the garlic butter will be the last. What are we supposed to do with this? It only makes the food taste good when it is cooked and melted over things like the shrimp, lobster, etc. The least they could do is serve it in a dish, but no. Even the cook was given carefully measured amounts of this critical ingredient for the fried rice. In the end everything ended up tasting bland compared to our previous visits over the past 10 years or so. And the prices are still expensive. Not worth it, and we will definitely not return for it. They may change it back to what it once was, though I doubt it, and we may never know because we won't be dining there any more -- birthday discount or not.

 9 years ago (31-08-2017)

Third time was a charm. I won't be going back here again. I used to love this place, but the last three times I've been, I left disappointed and borderline angry. At least this time, the cook was friendly and engaging. The last two times, you could tell they did not want to be there. And the wait staff treat you like an inconvenience....even if it's just to take your order. This place is way too expensive to be treated like you are a burden, rather than a customer. 

They have changed the menu so that you have to pay extra for the rice that used to come with the hibachi meal. We learned that the hard way. And you have to ask for the extras (salad, ice cream) that are supposed to come WITH the expensive meal you pay for. The wait staff doesn't offer it, so unless you ask, you won't get it. Oh, and did I mention the part where they treat you like a burden? So when you do ask for the items that come "with" your expensive meal, they make you feel like a free-loader. Rant over. Never again.

 9 years ago (01-11-2017)

Went there for a typical bday dinner with my family. I had a coupon which didn't have a barcode on it (didn't know to check for it and it was sent to me that way). Annoyed that this was brought to my attention after the meal but not their fault.

Then a gift certificate couldn't be redeemed. Didn't really get an explanation but at that point I was kind of over everything. The manager did give me two free meals on the house but with lackluster slow service (from our server and chef) I don't think we'll return. Which sucks because I use to love this place!

 9 years ago (26-10-2017)

This location has been around for a long time. The inside needs a little updating. We had a large party and there wasn't enough cooks. Do it took a long time to get food. The food still taste great though.

 9 years ago (24-09-2017)

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