Best Buy

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Best Buy - Martinsburg

Address: 276 Retail Commons Pkwy, Martinsburg, WV 25403, USA

Phone: (304) 262-5538

Website

State: West Virginia

City: Martinsburg

Zip Code: 25403

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info

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Reviews

One of the most helpful Best Buy's I've been to. The staff is great and the store is clean. It's very easy to find everything. It's a little small and doesn't have the home theater section, but that's not their fault. Wish this was a large store!

 7 years ago (06-03-2018)

Not too many places left for electronics anymore. Lots of staff asking how they can help. Pleasantly surprised to see household appliances. Found some really good deals for Christmas gifts. Not as many DVD movies as in past.

 7 years ago (19-01-2018)

We have been doing business with this location since we moved to WV in 2015.  The staff are always very patient and professional and knowledgeable.  The delivery man who brought our dryer to the house was also top-notch and went above and beyond in his service.

I find you tend to do better with MOST retail stores if you have done your research ahead of time and go in knowing exactly what you want.  (This comment is in response to some bad reviews I saw for this location.)  This is the nature of retail now.  An educated consumer will have a better experience.

I've always had good experiences with Best Buy!  Keep up the good work!

 7 years ago (22-09-2017)

Got a ton of Christmas shopping done at this one stop shop.  Something for everyone on my list.  I wanted to get started early this year, but also I wanted to wait for black Friday deals.  I am so glad I did.  This stores flyer was 50 pages!  I went a little overboard, yes, but I am very pleased with all my products...thank you best buy!!!

 7 years ago (05-12-2017)

If I could give 0 stars that's exactly what would be given at this store. Me and my Fiance and his grandparents went to buy a T.V. because best buy had some pretty good deals advertised, when we got there we got the T.V. we were looking for and checked out....well we lost our keys so as my fiance and his grandfather are searching the store for the missing keys me and his grandmother were waiting at the door but on the opposite side of the exit door. Jeff (AP associate) asked if we had purchased our T.V. and I kindly looked at him and said we're not leaving yet, but of course we wouldn't walk out with a T.V that wasn't paid for. He seemed to get very frustrated at my answer and responds "Well it is my job to make sure no one walks out of my store with items that are not paid for" and again I kindly responded to him saying we're not leaving yet my fiance misplaced his keys and we're waiting here until we have them but I will be glad to show you our receipt when I am actually trying to exit the store, so Jeff begins to carry on about "this is my job" so I ignored him....well we finally found the keys and now we're just trying to leave and go about our day well come to find out the lady who checked us out never gave us our receipt, so I called the lady over to have her verify with Jeff and he looked at her (his own co-worker) and said "I don't believe you, I need a receipt to be printed out before I allow "these people" to walk out my store" so at this point I've done had enough, so I looked at him and said "you know this is ridiculous, I have two elderly people with me who just wanted to buy a T.V. and leave, you even have your associate verifying that we paid for our T.V." well he looks at me and says "If you think I am profiling you that is wrong lady, you're really pushing my limits"....ok rewind whoever said you were profiling? I would say you must feel pretty guilty in order for that to come out your mouth without anyone even accusing you of doing such a thing. After that my Fiance stepped in and told Jeff to calm down as he threatened me by saying "I'm pushing his limits" long story short we left because we did not want any issues but I was able to call and report the incident to manager and cooperate and I am really hoping they take care of this issue. NO ONE  should ever feel threatened in a store they just spent 500.00 dollars in. We will definitely not be back in that store and hopefully they get rid of the racist man Jeff. 

-Jessica

 7 years ago (17-01-2018)

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