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Best Western Dry Creek Inn

  1. California

Reviews, get directions and contact details for Best Western Dry Creek Inn

About

Welcome to the Best Western Dry Creek Inn, a charming hotel in Healdsburg, California near the famous wineries of Sonoma County.

Story

Best Western Dry Creek Inn Hotel Healdsburg hotel is within 10 miles of approximately 50 wineries, the River Rock Casino, and Lake Sonoma. Best Western Dry Creek Inn provides two outdoor pools and spa tubs covered by gazebos, a restaurant, fitness room, and complimentary breakfast.

Address: 198 Dry Creek Rd, Healdsburg, CA 95448, USA
Phone: (707) 433-0300
moc.nnikeercyrd@snoitavreser
State: California
Zip Code: 95448


Update Info
Reviews
The Dry Creek Inn is the perfect place for a visit to the wine country. Located close to everything. Accomodations are more than sufficient. Rooms could use updating with appliances (hair dyer, fridge, shower) Carpet could have been cleaner. Breakfast was plentiful and kept stocked. Would have been nice to have a wine reception every night.
9 years ago (15-10-2017)
Great place to stay if your in the area or passing by. We were on a kayak trip down the Russian River. Breakfast was included and it was one of the best we have ever had. Certainly the biggest room we had ever seen with beautiful space inside and out and and extensive options to choose from. Room was great with comfortable beds and wonderful linens. Just a great place to stay in with great staff and wonderful grounds.
9 years ago (13-08-2017)
Overall this hotel is great. The location works well, the breakfast is decent, there is a complimentary wine social in the evening, swimming pools/hot tubs, sauna's. Great areas to sit outside with a glass of wine. I just wish they would update the rooms, pretty dark and after a day of exploring I like to go back to a room that is fresh and cheerful!
9 years ago (07-09-2017)
A solid, OK place for an affordable price. Clean with good service (except for the employee at the pool as noted below). Nice, fluffy pillows. Good size outdoor pool. Main problem was the lack of towels at the outdoor pools. Plus, the water in the hot tub looked filthy. When I mentioned this to an employee who was at the pool, he barely acknowledged it and didn't return with any towels.
9 years ago (28-07-2017)
I do not recommend staying at this location. The state of the room and customer service were appalling and unacceptable. The bathroom reeked when we checked in but we did not have time to figure out what was wrong as we had a wedding event to attend. Upon returning to the room we found that the smell in the bathroom was urine and the toilet was leaking. Maintenance was nice and friendly and attempted to fix the issue but said that he would have to take the toilet apart. He was kind enough to go to the front desk to figure out the room change. Our room was upgraded since there were no other comparable rooms available. So at 11 pm we packed all our things and moved with a sleeping infant to the next building. I inquired with the front desk if we could just stay in that room the following because I really did not want to have to move rooms again. They said no since that building was all booked for the next night and we would have to move to a room comparable to the original room we had. So the next morning we missed wedding activities with friends, also from out of town since we had to wait around for a room to be available to move again. A whole morning wasted! After the second move we asked the front desk if they could compensate us for the inconvenience they caused and their response was "Well, you got a room upgrade for a night for the inconvenience." No, we were upgraded only because there were no other standard rooms available. We had to negotiate with the front desk about what could be done. I wish their customer service was better. It would have been so much better if the people at the front desk offered something up front. They could have offered 10% off due to the inconvenience, and although that does not make up for unsanitary room conditions or making us move twice, it would have been to know that they were trying to do something for us, however minimal. But no, we had to initiate conversations on compensation. They did end up giving us a discount, which is why the rating is one star instead of none, I did call their customer service line to leave a complaint and after documenting the person on the phone immediately offered monetary compensation. The amount was about 10% of the original cost of the stay, again not enough to make up for the hassle. What resolved the issue for me was that the representative on the phone commented that having to move rooms twice was a lot and immediately offered something to make up for our bad experience. I will never stay at the Dry Creek Inn again, but the conversation with Best Western customer service was pleasant enough that I would give other locations a try.
9 years ago (30-06-2017)
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