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Best Western Executive Inn & Suites

  1. Texas

Reviews, get directions and contact details for Best Western Executive Inn & Suites

Story

Located in Madisonville,TX, the Best Western Executive Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Address: 3307 E Main St, Madisonville, TX 77864, USA
Phone: (936) 349-1700
State: Texas
Zip Code: 77864


Update Info
Reviews
We stayed here when we went down to help with Harvey evacuations and they were SO nice! We got their very last room and they discounted it because of a leak that had already been fixed in the ceiling that was just a bit unsightly if you happened to look up and notice it. It was an absolutely beautiful room at such a low price already we wished we could have spent more time in the room. All the staff was very friendly and took a real interest in their guests (enough so that we noticed them starting up conversations with other guests on conversations they had with them in the days before as they did with us) very comfortable and friendly place and I would recommend to anyone.
9 years ago (29-10-2017)
Very fast and polite service, walked in without a reservation and then in my room in less than 10 minutes. My room was very clean and spacious. So far in this stay everything has exceeded my expectations
9 years ago (24-09-2017)
Our room was super clean and the staff was very friendly and helpful. We left a cell phone behind when we checked out and they called us to let us know within 5 minutes, which was great because home is 7 hours away. The breakfast was good, but went quickly. We went to breakfast about 30 minutes left before they stopped serving and there was nothing left. We waited for a few minutes to see if it would be restocked, but gave up and went to the Sonic down the road. Other than that, we had a wonderful stay.
10 years ago (10-04-2017)
This place is extra clean. It smells fresh from the moment you walk in the door. Great bed! The room was spacious, towels were plentiful, and the breakfast was excellent. The staff is very accommodating and friendly. 5 stars!
10 years ago (27-03-2017)
Felt ripped off from the beginning! When checking in, Becky (Asst. Mgr.) told us we reserved a King, Smoking room. When we showed her our reservation email directly from BW showing we reserved a King, Non-Smoking room, she argued with us and said none of those rooms were available. She then stated she could provide us with a HIGHER PRICED Non-Smoking room. We politely told her that we wanted a Non-Smoking room, but "not at a higher price" as it was not our fault the room we reserved was not available. She then repeated that our reservation was not correct. When I told her that I didn't care what her system shows, and that we were the customer and our price should be honored, as we had proof of our reservation, her response was "WOW" and she was visibly upset that we refused to pay more. She finally gave in and gave us a room with two queens for the same price as our original reservation. This was a 15 minute process of her arguing with us that should have been resolved within a minute of walking in. Since there were no more than 10 cars parked at the hotel when we arrived around 9:30 pm, it is hard to believe all of any room type was sold out. We honestly felt we were given an excuse that our room was not available so we would have to pay for a higher priced room to bring more revenue into the hotel. If INTEGRITY was not the case, Becky needs to be trained on appropriate customer service when handling these situations. As for the hotel, the room was clean, the shower didn't work well, and the breakfast was not great.
9 years ago (25-06-2017)
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